Program Strategy Manager - Information Protection

Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.

We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.

The Role

The role of the Program Strategy Manager is to work with your customers so that they realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals and add-on transactions. This is a technical role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. Independently provide ongoing and proactive technical leadership and support to Proofpoint’s strategic customers with little direction.

Your day-to-day

• Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed

• Meet regularly with clients to review support interactions, system status, key issues, emerging threats and how to combat them using Proofpoint products and services

• Develops 12-month road maps for assigned clients, expanding their scope, maturity, and security posture

• Maintains program roadmaps and is accountable for delivery of objectives against deadlines

• Identify and prioritize short term and long-term goals

• Plan, document, and identify risks and challenges for production changes that span multiple services or technologies

• Design and implements solutions to complex problems with minimum supervision

• Provide technical guidance to customer teams and respond to enquiries regarding product features and functionality

• Acts as consultative, trusted adviser to assigned clients, owning the relationship

• Accountable for client satisfaction, retention and keeping their data secure

• Open and assigns cases as required

• Monitor all clients’ cases to ensure that tasks are accurate, viable and completed within SLO guidelines

• Provide flexibility with schedule to cover job requirements

• Ensures adherence to service briefs, Proofpoint best practice, and SOPs

What you bring to the team

• 3+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas

• Knowledge of data communication concepts and technologies, specifically email and networking

• Working knowledge of Windows, Active Directory, and Microsoft Exchange

• Ability to effectively work in a team environment as well as independently

• Must be proactive and have outstanding verbal and written communication skills

• A deep understanding and up-to-date handle on the evolving threat landscape, giving briefings to customers, prosects and internal groups to spread threat intelligence landscape awareness

• Capability to drive performance and achieve excellent results

• Ability to work effectively with team members and with clients

• Self-motivated, with ability to manage and follow up on multiple tasks simultaneously

• Demonstrated organizational and scheduling skills, strong time management skills

• Ability to approach problems from multiple angles and find creative solutions (conflict resolution)

• Previous experience working in 24x7 Security Operations Center (SOC)

Nice to have’s

• Threat Protection, Data Loss Prevention or Information Security experience Preferred

• Industry standard certifications (CISSP, PMP, CISM, etc.) Preferred

We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtProofpoint

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