Quantitative Support Analyst - Contractor (6 months)

Who We Are: 

AnswerLab is the leading UX Research firm in the US. We help powerful brands such as Amazon, DoorDash, Google, Meta, PayPal, and Walmart bring a human-centered design process to every product launched. We focus on user experience research to understand what people see, 

do, think, and feel when using websites, mobile applications, voice interfaces, AR/VR, AI, wearables, and other digital products. Our research studies are tailored to our clients' unique needs to provide clear, actionable recommendations that generate strategic business results. 

The secret to our success is no secret: It is the people who work here! We recruit only the most skilled and client-focused professionals to join our team. All are devoted to being at the forefront of the user experience industry. Our team is made up of smart, down-to-earth people who value a “get it done” attitude as well as a good dose of humor during our work day. We empower them to do what they do best; lead impactful research studies from planning to analysis for the world’s most innovative brands. 

AnswerLab has an amazing opportunity for a highly creative and extremely motivated individual, who craves new challenges and thrives on working in a fun, fast-paced and flexible environment.  

For more information about AnswerLab, please visit www.answerlab.com.  

Job Purpose & Impact 

The Quantitative Support Analyst plays a key role in executing strategic, data-driven UX research. This is a 6-month contract role designed to provide critical support to our Quant UX Research team. You will work closely with senior quantitative UX researchers to support consistent data workflows, survey programming, data preparation, and vendor coordination, enabling high-quality insights delivery across multiple client engagements. Your contributions will help uncover insights that shape products and services used by millions.

This is a hands-on, detail-oriented role ideal for someone who is comfortable working in R, fluent in survey tools like Qualtrics, and eager to contribute to rigorous research operations. Your ability to manage data quality and operational workflows will directly support a Senior Quantitative UXR in generating high-impact insights.

This is an ideal opportunity for someone early in their research or data career looking to build hands-on experience in UX research operations and quantitative methods in a fast-paced agency environment.

Role Responsibilities

• Support the execution of quantitative and mixed-method UX research studies from kickoff to delivery
• Program surveys in platforms like Qualtrics, ensuring logic, branding, and data structure integrity
• Conduct quality assurance (e.g., peer review) on surveys and reporting deliverables
• Monitor survey fielding progress, coordinate with panel vendors, and troubleshoot recruitment or data quality issues
• Assist with sales operations by supporting the vendor bidding process 
• Clean and prepare datasets for analysis, using R and Excel to assist with data wrangling and cleaning
• Code open-ended feedback and support synthesis with direction from senior researchers
• Contribute to ongoing improvements in operational tools, documentation, and efficiency practices
  • Help pilot and iterate on operational improvements, including data cleaning workflows, documentation, and AI tool integrations
• Communicate clearly with internal teams to support fast-paced project timelines
• Perform other research support and project-related tasks as needed

Key Relationships

• Reports to Research Manager
• Works closely with members of the Quantitative team

Knowledge, Skills, & Experience

We understand that outstanding candidates can come from a variety of backgrounds. While specific experience is important, we are ultimately looking for candidates with the personal characteristics to thrive in a growing client-focused business. The ideal candidate will likely meet many or most of the job criteria listed below.

• 2–3 years of academic or professional experience in quantitative research, preferably in a UX, consulting, or agency setting
• Familiarity with R, particularly for cleaning, organizing, and summarizing large data sets
• Experience programming surveys using Qualtrics or similar platforms (e.g., Alchemer)
• Attention to detail and high standards for data accuracy and consistency
• A strong interest in UX, research operations, and data-driven problem solving
• Openness to using AI tools to assist with tasks like code generation and data restructuring 
• Excellent organizational skills and ability to manage multiple projects concurrently
• Effective written and verbal communication skills
• Comfort working independently in a fast-paced, remote work environment aligned with East or West Coast hours
• Bachelor's degree in a relevant field (e.g., Psychology, HCI, Market Research, Statistics, Behavioral Science, etc.)

In addition to meeting the requirements outlined above, your success will be measured by our eight Core Values.

AnswerLab Core Values:

1. Build trust
2. Provide amazing service
3. Support and encourage inclusivity
4. Jump in to help others
5. Handle change with flexibility
6. Innovate our products and processes
7. Explore creative solutions to challenges
8. Make AnswerLab a great place to work

Physical Requirements: 

• Overtime may be required to meet project deadlines. 
• Sitting for extended periods of time. 
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other
  devices and objects. 

Note: This job description is subject to change at any time. 

• This is a full-time position. 
• No staffing/recruiting agencies please. 
• We are interested in every qualified candidate who is eligible to work in the United States, however, we are not able to sponsor visas. 

At AnswerLab, our mission is to create experiences people love. This means we strive to make our company a great place to work for people from all walks of life. Hiring people from a wide variety of backgrounds makes our company stronger and helps us achieve our mission. 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.