Offer summary

Qualifications:

At least 3 years of experience in customer success, account management, or cloud project management., Strong understanding of public cloud platforms such as AWS, Azure, or GCP, with hands-on deployment experience., Technical knowledge of cloud services, infrastructure, networking, and data management., Excellent communication skills and project management abilities..

Key responsibilities:

Manage customer relationships to ensure success with cloud services.

Lead onboarding and training sessions for new customers.

Provide strategic guidance on cloud technologies to meet business goals.

Monitor account health, identify issues, and collaborate on product improvements.

Job description

Description

Job Description:

We’re looking for an experienced Customer Success Manager to ensure our clients achieve their goals through our cloud-based solutions. In this role, you will act as a strategic advisor and advocate, working closely with customers to drive adoption, ensure satisfaction, and guide them through each phase of their cloud journey.

Key Responsibilities:

Customer Relationship Management: Develop and maintain strong relationships with customers, ensuring they achieve success with our cloud services.
Onboarding and Training: Lead onboarding sessions and training for new customers, making sure they fully understand and can leverage our cloud solutions effectively.
Strategic Cloud Guidance: Provide customers with expert advice on how to best use cloud technologies (Azure, AWS, GCP) to meet their business objectives.
Proactive Account Management: Regularly engage with customers to monitor account health, identify potential issues, and provide solutions before they escalate.
Product Expertise and Upselling: Stay updated on our products to recommend the most relevant features and upgrades, identifying upsell opportunities that benefit customers.
Feedback and Improvement: Gather customer feedback and collaborate with internal teams to improve products and services based on customer insights.
End-to-End Project Management: Manage cloud-based projects from onboarding to continued success, coordinating cross-functional teams to ensure customer objectives are met.

Requirements

Requirements:

Experience: 3+ years in customer success, account management, or cloud project management.
Cloud Expertise: Strong understanding of public cloud platforms (AWS, Azure, or GCP), with hands-on experience in cloud deployment and optimization.
Technical Knowledge: Familiarity with cloud services and tools, including cloud-native infrastructure, networking, and data management.
Customer-Centric: Excellent communication and interpersonal skills to manage client expectations and resolve issues.
Project Management Skills: Proven ability to lead projects independently, with strong organizational skills.
Problem Solver: Proactive, solution-oriented approach to challenges, with a collaborative mindset.
Preferred Skills: Certifications in relevant cloud platforms (e.g., AWS Solutions Architect, Azure Fundamentals) and experience with CRM software (Salesforce, HubSpot).

Required profile