Channel Business Support Specialist

Description

We are monday.com, a global software company transforming how businesses run. Our product suite can adapt to the needs of diverse industries and use cases within one powerful platform, empowering ~245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale like never before.

With over 2,500 employees across the globe, we grow by prioritizing transparency and knowledge sharing. We care about the impact you make, not the hours you clock, so we encourage initiative, ownership, and fresh thinking. We back our people with flexible work, wellness and mental health support, and a work environment built on collaboration.

monday.com is rapidly growing and attracting the best talent to join our teams is our top priority!

We are looking for an experienced and strategic Channel Business Support Specialist.

About The Role

• Act as a primary point of contact to client facing teams, resolve/escalate tickets
• Initiate and lead projects/initiatives driving process improvements
• Resolve/elevate all internal system-related issues, such as Salesforce and our partner portal
• Have a great understanding of the organization, and direct requesters to the right resource as fast as possible
• Integration support between core platforms we leverage Workato, salesforce, monday
• Drive innovation with our core channel processes with relation to Salesforce, Marketing (MDF) and Commissions for local channel partners
• Develop and maintain documentation for processes and procedures.
• Drive cross-departmental processes for new partner onboarding with finance and channel team to help set up new partners and relevant marketing vendors
• Collaborate with the Partnerships and Business Operation segment Leaders to drive data-influenced decisions and segment strategy
• Drive efficiency with salesforce processes for partner contracts and commission processing
• Support on local business operation reporting needs for Salesforce, Looker, Tableau by building local reporting and supporting on support tickets for relevant channel platforms
• Analyze performance metrics to inform future initiatives to improve channel processes

Requirements

• 4+ years Proven experience in business operations or business operations
• Technical Expertise in Salesforce, Looker and Tableau, Excel
• Strong collaboration skills with various teams.
• Exceptional Problem-Solving Skills and communication skills
• Excellent analytical abilities with meticulous attention to detail
• Ability to identify issues and solve them independently
• Ability to work in a fast-paced, dynamic environment

Preferred Qualifications:

• Experience in SaaS environments.
• Salesforce administration
• Tableau or Looker Experience