Offer summary

Qualifications:

Leadership experience in the travel insurance sales industry is essential., A current Property & Casualty (P&C) license is required., Strong verbal and written communication skills are necessary for effective team management., Ability to manage multiple schedules and initiatives efficiently is important..

Key responsibilities:

Drive results aligned with performance metrics and manage administrative tasks.

Develop, train, and manage team members to enhance their skills and performance.

Establish and maintain communication with clients and team members to resolve issues.

Produce effective strategies based on data analysis to ensure customer satisfaction.

Job description

Company Description

Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Team Manager supporting one of of growing Travel Insurance Sales programs!. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

Insurance Sales Team Managers in this role get to: Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition. Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery. Influence the lives of others: Develop, train, and manage team members. Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations. Keep morale high: Ensure motivational programs are in place and encourage frequent recognitions. Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction. Keep leaders informed: Relay important information in the form of timely and accurate reports.

Qualifications

Our most successful candidates will have:

Leadership experience within the TRAVEL Insurance sales industry
Must have a current P&C license
Ability to manage a team held to meeting/exceeding client-driven KPIs/metrics
Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues
Strong verbal and written communication skills; the ability to communicate in a clear, constructive, and professional manner
Strong customer-orientation when managing communications and issues
Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
A pro-active attitude towards developing trust and professional rapport with employees and team members; the ability to be a team-player

Additional Information

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

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