Offer summary

Qualifications:

At least 2+ years of customer-facing experience in solar or renewable energy., Excellent communication, interpersonal, and problem-solving skills are essential., Strong attention to detail and organizational skills are required., Proficiency in CRM software (e.g., Salesforce & Netsuite) and Microsoft Office is necessary..

Key responsibilities:

Act as the post-sale point of contact and advocate for customer experience in solar energy.

Assist with day-to-day customer service functions and provide troubleshooting support.

Coordinate with internal teams to ensure efficient project movement and clear communication.

Respond to customer inquiries, resolve issues, and proactively address concerns to enhance customer satisfaction.

Job description

Salary: P40,000 – P60,000 monthly package

Schedule: 9:00 PM – 6:00 AM Manila time

What are we looking for?

Skills Required:

At least 2+ years of customer-facing experience
Must have solar or renewable energy, or manufacturing experience
Excellent communication, interpersonal, and problem-solving skills
Strong attention to detail and organizational skills
Proficiency in CRM software (e.g., Salesforce & Netsuite) and Microsoft Office

What will you do?

Act as dedicated post-sale point of contact and customer experience advocate for assigned solar, energy storage, communicating by phone and email
Assist with day-to-day customer service functions as needed (ex. Answer and route inbound calls)
Provide general support and initial troubleshooting for customers with questions or issues regarding previously installed/activated system
Partner with Sales to facilitate customer financing approval and disbursement of project funds by working with external financing partners and state loan programs to fulfill applicable Requirements
Work closely with internal teams (ex. Sales, Design, Procurement) to ensure efficient movement of projects through post-sale processes and facilitate clear communication of customer requests
Guide projects to completion by supporting the broader team with municipal and utility applications for required approvals
Keep records in Salesforce customer database updated to reflect relevant communications and project milestones
Respond to customer inquiries, resolve issues, and escalate concerns to relevant teams
Coordinate with internal teams (Sales, Installation, Service) to ensure seamless customer experiences
Proactively address customer concerns and feedback to prevent escalations

Join the awesome team and enjoy these benefits & perks:

WFH
Medical, Dental Coverage and Life insurance from day 1 of employment
Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
Competitive salary package and annual appraisal
Financial Assistance Program
Mandatory Government Benefits and 13th Month Pay
Regular Company Events, Work Life Balance, and Career growth opportunities

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our Client is a Massachusetts-based solar company and we’ve always been proud to serve a state that continues to lead the nation in solar panel installations.

#ConnectOSCareers #JoinConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Required profile