Offer summary

Qualifications:

Strong communication skills and customer service abilities are essential., Proficiency in CAD software and strong computer skills are required., Exceptional organization and time management skills are a must., Experience in design project management and documentation is preferred..

Key responsibilities:

Provide excellent customer service and maintain client relationships to ensure satisfaction.

Conduct programming, space planning, and develop working drawings and specifications.

Coordinate with various stakeholders including clients, contractors, and internal teams for project execution.

Manage project documentation and ensure adherence to schedules and budgets.

Job description

This is a remote position.

Schedule:

Monday-Friday 8:00 AM - 5:00 PM Edmonton, Canada Time (Mountain)

Basic Function:

The Design Coordinator (DC) role provides services to dealership customers, including programming, space planning, typical development, color boards, working/installation drawings, specifications and site-to-plan review. The DC works closely with dealership sales, all other admin positions including but not limited to; sales coordinators, project management, service coordinators, operations and installation groups, as well as customers, to ensure accurate plans and specifications, conformance to client’s requirements, customer satisfaction and high-quality project implementation.

Specific Responsibilities and Duties:

Customer Service

Continually monitor client relationships to meet and exceed Solutions and client goals
Attend team and client planning meetings when applicable
CAD Specifications – Review specifications as required
Assist in proposal development
As the customer contact, provide excellent customer service in order to increase client satisfaction, contract renewal and new product introductions.
Conducts in-depth programming and produces program report; interviews customer/end users, researches workplace requirements, analyzes space/furniture needs
Provides clarifications and answers for customer’s questions
Conducts responsible interfaces with: client, contractor and subcontractor trades, client’s A&D firm, electrician, client’s IT group, etc.
Conducts responsible interfaces with: dealership sales, project management, customer service/project coordinator and operations/installation groups

Pre-Order

Reviews site; conducts field measurements and plan-to-site adherence checks
Develops and presents block and space plans; gains customer approvals
Develops and presents color/finish boards and selections; gains customer approvals
Manages changes and revisions
Develops finished working drawings for specification and validates plans against construction, electrical engineering and A&D drawing sets; gains customer approvals
Coordinates phone, data, and computer network planning interface with electrician, customer’s IT group/personnel and outside cabling vendors

Order Preparation

Develops product specifications; double-checks specifications against plans; gets specifications order-entry ready using an electronic specification program preferably
Assists sales/project personnel in pricing, product research and technical order information
Ensures complete and accurate transmittal of project planning data to order entry/management, project management and installation groups
Attends pre-installation meetings with installation group/leads; collects and transmits installation/project work order information to order entry and operations group

Post Installation:

Produces as-built drawings/specifications
Develops installation drawings and details in accordance with SOP’s
Conducts field and punch-list review with project managers and/or installation group

Departmental Practices:

Estimates design project time; maintains detailed daily time sheets; manages actual time against project estimates
Assists in the writing and presentation of design proposals and contracts to customers
Maintains detailed and extensive project documentation, including records of all key decisions, phone conversations, approvals and sign-offs, and notes from all project planning meetings
Manages adherence to project schedule, internal dealership budget, customer’s project budget, design task completions and quality of design work
Communicates regularly to customer and dealership re: design project status

Requirements

Excellent communication skills, understands and follows through with consistent, accurate paperwork; documentation is neat, clear and complete
Strong computer skills
Strong customer service abilities
Bondable
Exceptional organization and time management is a must