Senior Operations Manager

Description

About Us

Almost every single thing that you eat, wear, or use (yes, even that Pikachu-shaped baseball cap you secretly love to wear) is imported. But before it makes it past the border, there’s a final, looming hurdle: customs. A complex maze of regulations, enough documentation to bankrupt Dunder Mifflin, harmonized codes, and debates about Santa suit classifications stand between businesses and their products hitting the shelves.

Clearit USA makes customs brokerage seamless for importers in the US and Canada with a modern, digital, frictionless platform. And we’re not alone; Clearit is a proud part of the Freightos Group, a logistics technology company that aims to make global trade frictionless. We work with some of the largest companies in the world, are regularly featured in top-tier publications, make our families proud and are traded on the Nasdaq (CRGO).

About the Role

And that's where you come in...As a Senior manager, you will play a critical leadership role supporting junior managers and team leads across our U.S. Customs operations team. You will collaborate closely with our VP and current LCB to help shape internal processes and ensure compliance with regulatory standards across all modes of transportation. This role is ideal for someone who thrives in a fast-paced digital environment and is passionate about delivering operational excellence and strategic insight.

Responsibilities

• Provide day-to-day support and mentorship to junior managers and team leads within the customs operations departments
• Work alongside the VP/LCB to improve and implement scalable protocols, workflows, and SOPs
• Work with LCB to review, digest, synthesize and distribute updates from USCBP
• Oversee and ensure compliance with all applicable customs regulations, including PGA requirements (eg. FDA, USDA, EPA, etc.)
• Act as a subject matter expert in Customs clearance across air, ocean, truck, and courier, and rail 
• Serve as a key point of contact and/or onboarding for high-value or complex clients, supporting relationship management and retention.
• Monitor and respond to changes in the regulatory environment to ensure business continuity and compliance 
• Oversee the customer service team, development to ensure a seamless import experience
• Ensure the smooth addition of new partners, directing their onboarding and integration within the operational flow.
• Support internal training and promote a culture of continuous learning and accountability 

Requirements

About You 

Requirements:

• Licensed Customs Broker (LCB) designation (required)
• 5+ years experience in U.S. Customs Brokerage operations, demonstrating knowledge across all modes of transportation.
• Strong understanding of PGA requirements and regulatory nuances
• 3+ years experience managing or mentoring customs teams
• Excellent organizational skills with strong attention to detail
• Personable and professional
• Ability to operate independently, think strategically, and lead collaboratively

Schedule 

M-F 8 hours per day. 9am-5pm EST.

Benefits 

• Pay:$80-$85K
• Hybrid work model with just 2 days in person per week
• 15 paid vacation days plus holidays
• 50% employer-paid health insurance
• Annual training budget and career guidance
• Equity incentives that vest over time, aligning your success with company growth
• Weekly team activities including lunches, BBQs, and games
• Location in Champlain, NY 

Freightos is an equal opportunity employer, committed to treating all potential employees fairly and ensuring equal opportunities for everyone.