Offer summary

Qualifications:

Bachelor’s degree in business, Data Analytics, or a related field., Proven experience in performance analysis, KPI/SLA tracking, and report building., Strong analytical skills with the ability to interpret complex data sets., Proficiency in data analysis tools and software (e.g., Excel, Tableau, Power BI)..

Key responsibilities:

Monitor and analyze KPIs and SLAs across various departments to ensure alignment with business objectives.

Develop and maintain tracking systems to capture performance data accurately and efficiently.

Build comprehensive reports that effectively communicate performance metrics and insights to stakeholders.

Identify opportunities for process improvements based on data analysis and performance insights.

Job description

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. 

As our Client Operations Analyst, you will be responsible for tracking and analyzing key performance indicators (KPIs) and service level agreements (SLAs) and serve as a Subject Matter Expert (SME). Every day you will build and deliver comprehensive reports and provide insight into the data behind these metrics. This role is crucial for driving data-driven decision-making and ensuring the efficiency and effectiveness of our operations.

Responsibilities:

Monitor and analyze KPIs and SLAs across various departments to ensure alignment with business objectives.
Develop and maintain tracking systems to capture performance data accurately and efficiently.
Build comprehensive reports that effectively communicate performance metrics and insights to stakeholders.
Deliver regular and ad-hoc reports to leadership and relevant teams, ensuring clarity and accuracy.
Identify opportunities for process improvements based on data analysis and performance insights.
Work with teams to implement changes that enhance performance and efficiency.

Required Qualifications:

Bachelor’s degree in business, Data Analytics, or a related field.
Proven experience in performance analysis, KPI/SLA tracking, and report building.
Strong analytical skills with the ability to interpret complex data sets.
Proficiency in data analysis tools and software (e.g., Excel, Tableau, Power BI)

For this US-based position, the base pay range is $47,237.00 - $78,919.86 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 5.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

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