Job description

Basic Function

Under the oversight of the department’s designated LPHA, the Crisis Stabilization Team Lead will provide ongoing milieu supervision to staff, will lead engagement of routine clinical care coordination meetings with oversight of the LPHA, establish crisis counseling individual and group services curriculum, and maintain a therapeutic culture throughout the clinic setting for participants and their families.

Reporting Relationship

Reports to: Crisis Stabilization Team Lead reports to the designated LPHA(s) overseeing the program.
Supervises: Crisis Stabilization Specialist(s), Crisis Stabilization Counselor(s), & Support Staff – CCRS Staff, Mental Health Professional (MHPs)

Responsibilities

Provide clinical oversight of the multidisciplinary team of clinicians, peer specialists, and support staff.
Facilitate team meetings, behavior management training, and conduct crisis intervention in response to high and low risk crisis situations.
Develop a comprehensive crisis and risk management program plan
Collaborate with partners in maintaining an efficient referral process
Develop a Crisis Intervention Orientation Pamphlet for participants
Orientate participants on the services provided within the crisis program and extension of programming offered within Ada S. McKinley BHCS
Educate participant families of referral sources and steps to take if a crisis occurs within the patient’s natural setting
Link participants to care management services through communicating with designated leaders
Promptly lead teams through crisis to ensure proper response and recovery
Maintain participant records beyond the EHR data, in a locked space, accessible to staff when needed
Work collectively with the Crisis Stabilization Team and other department heads on developing policies and processes to maintain structure within the daily operations of the program
Identify safety methods and enforce safety protocols
Employ implementation of safety manuals including elopement risk procedure and develop behavior management plans as needed
Provide milieu supervision of routine safety rounds to ensure the safety of participants.
Coordinate risk analysis meetings to reinforce safety planning, review incident reports, and educate crisis stabilization staff on alternative de-escalation techniques to reduce repeated incidents
Ensure continuity of care by coordinating patient/parent follow-up calls to initiate warm handoffs in connecting patient with ongoing mental health services
Navigate fast-paced high stress environment requiring quick decision-making and calm demeanor
Travel: 25%- travel expectation between program sites to provide services and support to clients in various locations.

Skills

Effective communication skills
Milieu management and behavior intervention skills
Strategic Leadership skills
Crisis Critical Thinking Skills
Managerial Skills 2-3 years

Qualifications

Education: Master’s degree in counseling, Psychology, Social Work, or a related field (Preferred)
Experience: Minimum of two years of experience in Behavioral Health Crisis Intervention and/or emergency services.
Valid driver's license and reliable transportation.
Bilingual Abilities: Fluency in Spanish or other languages is a plus.

Skills & Competencies

Strong clinical assessment and diagnostic skills
Ability to lead under pressure and manage crisis situations effectively.
Excellent organizational
Effective Communication
Interpersonal skills
Culturally competent and trauma informed approach to care
Proficient in electronic health records, Microsoft Word Excell, and crisis intervention and documentation
Core values of – Integrity, Compassion, Accountability, Respect, and Excellence.

Specialized Experience