Senior Staff Architect (Omnichannel)

Job Title: Senior Staff Architect (Omnichannel)

Level: Senior Staff

Working Hours: Full Time (40h/Week)

Location: Remote (Worldwide)

Your Team 👥

You will report directly to our CTO (Chief Technology Officer), and join the Engineering team within our R&D department. On TheOrg you can view the complete structure of our organisation, including information about every team member, hiring managers and the size of each department.

Who We Are Looking For ✏️ 

We’re looking for a Senior Staff Architect [Omnichannel] to shape the future of Rocket.Chat’s omnichannel communication platform. In this strategic role, you will define and drive the architectural vision for how Rocket.Chat connects conversations across multiple channels (chat, email, voice, social) in a unified, secure, and scalable way. You’ll have staff-level responsibilities providing technical leadership, mentoring engineers, and collaborating with cross-functional teams to ensure our platform meets the needs of millions of users. Your work will directly support Rocket.Chat’s mission to “empower organizations to own their conversations” by building the world’s most flexible and secure open source communications platform. If you are passionate about designing robust systems and excited by the challenge of an open-source omnichannel product that meets users on their preferred channels without compromising security, this role is for you.

Mandatory Hard Skills 🎯

• Extensive experience (5+ years) designing complex distributed systems and omnichannel platforms (chat, email, voice, social).
• Experience with Node.js, TypeScript, MongoDB, and modern microservices architecture.
• Proven experience in real-time messaging technologies (WebSockets, pub/sub, message queues).
• Strong understanding of API design (REST) and event-driven architectures.
• Solid knowledge of application security practices and cloud infrastructure (AWS, Azure, GCP).
• Strong experience with on-premises environments and deployment.
• Expertise in continuous integration and delivery solutions for SaaS, on-premises and airgapped environments.
• Demonstrated technical leadership and mentoring skills.

Desirable Hard Skills 💕 

• Previous experience in a high-growth SaaS or open-source company.
• Contributions to open-source projects, particularly in messaging or real-time communication.
• Familiarity with Rocket.Chat’s ecosystem or similar platforms (Slack, Mattermost, etc.).
• Knowledge of WebRTC, SIP, XMPP, WhatsApp Business API, Telegram integration, SMS gateways, or similar technologies.

Soft Skills ✨

• Passion: Genuine enthusiasm for what you do and how it contributes to our company's mission.
• Dream: Proactively seek out opportunities and challenges to achieve extraordinary results. If you're someone who takes initiative and is always striving to improve, you'll fit right in.
• Own: Take ownership of your work, set high standards for yourself, and be accountable for outcomes, demonstrating a strong sense of responsibility and commitment. 
• Trust: Recognizing the importance of trust and support and actively working towards a collaborative and inclusive workplace.
• Share: Communicating openly and transparently ensures clarity and honesty in interactions. 

What You'll Do 🖥️

• Architect and refine Rocket.Chat’s Omni-Channel system for global scalability.
• Mentor and guide engineers, leading by example in architectural best practices.
• Engage closely with product teams to align technical solutions with business goals.
• Drive innovation, continuously improving platform capabilities and user experience.
• Lead and define the architectural vision for Rocket.Chat’s omnichannel solutions, ensuring scalability, security, and extensibility.
• Collaborate closely with Product Managers, Engineering squads, and fellow Architects to translate strategic business goals into technical roadmaps.
• Provide technical leadership, mentoring engineers and facilitating cross-team collaboration.
• Design and implement seamless integrations across chat, email, sms, voice, video,, and social messaging channels.
• Ensure high availability, performance, and security of our omnichannel communication systems.
• Continuously innovate and prototype new technologies relevant to messaging and omnichannel communication.
• Create comprehensive architecture documentation and communicate clearly with technical and non-technical stakeholders.