Front Desk Assistant Manager

Description

We are looking for an energetic, enthusiastic and experienced Front Desk Assistant Manager. The position supports the Front Desk Manager and works with a team of seven Front Desk and Reservation clerks. Our Front Desk Manager needs to provide a high level of customer service and maintain a profile in the day to day front office operations. We welcome career-oriented applicants.

The main role of the Front Desk Assistant Manager position is to address guest concerns and provide customer satisfaction. This dynamic job includes a variety of other tasks including; hiring and training new employees, managing the front desk, scheduling, reports, payroll and other managerial duties.

We are a guest-oriented and socially conscious business looking for someone who can provide outstanding guest service and excel at training others to do the same.

Qualifications

The ideal individual is excited to work in a professional yet very genuine way and embraces working in a rustic environment in a relationship-oriented business.

Ideal qualifications include:

• Prior front desk/reservations or similar experience preferably in a leadership or night auditor role.
• Excellent written, verbal and computer skills
• Excited about creating a warm family atmosphere for guests & staff while maintaining high standards
• Independent thinker with great initiative, but comfortable working within a defined framework

Key personality traits:

• High integrity
• Guest service oriented and staff-focused
• Self-motivated (takes initiative) with high standards
• Mature and personable with a relaxed nature
• Leading a healthy, drug-free lifestyle
• Dynamic, fun, and likes the outdoors
• Flexible with a whatever it takes attitude

RESPONSIBILITES

• Manage and motivate the Front Office team to provide a high standard of service for customers.
• Showing Initiative and problem solving.
• Welcomes guests and fosters customer loyalty through his/her friendly manner.
• Handles any guest complaints or contentious issues and provides a fast solution
• Ensures that the pricing policy and internal audit procedures are duly applied.
• Review arrival list for all arrivals and to check room allocations, amenities and special requests.
• Integrates and trains employees, providing support for skills development.
• Ensures that the workplace remains clean and tidy
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Have a good knowledge of all systems and standard operating procedures of front office.
• Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
• Working the front desk daily with our team.

Work environment/physical demands

• The physical environment requires the employee to work both inside and outsider in heat/cold, wet/humid, and dry/arid conditions
• Frequent walking, twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs
• Ability to stand and move continuously
• Lifting up to 50 pounds maximum
• Stocking, vacuuming, sweeping and mopping floors, and cleaning toilets/bathrooms
• Working with required chemicals
• Shifts of up to 8 hours per day, plus periodic additional overtime hours

Details:

• Full time position available immediately
• Position can be year-round or seasonal
• Room and board available for fixed weekly cost both Onsite and Offsite
• Hours variable, including nights and weekends as well as situational/crisis availability; a regular schedule with specific days off will be established
• Healthcare benefits available after 90 days
• 401k eligible with company match after 1 year