Offer summary

Qualifications:

Bachelor's degree in Engineering or related field., Strong technical troubleshooting skills and experience in customer support., Ability to conduct technical training and communicate effectively with diverse teams., Familiarity with market analysis and competitor research..

Key responsibilities:

Provide technical and application support to customers and field teams.

Conduct technical training sessions and collaborate with sales and marketing teams.

Prepare equipment for demonstrations and support trade shows.

Gather and analyze technical data to optimize product applications and report findings.

Nordson is a team of 7,300 global employees thriving in an environment where they are supported and encouraged to be their best. Working side by side, we build meaningful connections with each other and our customers. Together, we deliver products that are solutions, and they’re likely touching your life every day. Have you ever changed a diaper? Opened a box of cereal? Used a smart phone or driven a car? Then we’ve already met. At Nordson, we take pride in being an outstanding corporate citizen and strongly believe in sharing our success with the communities where our employees live and work. Whether you’re working in one of our labs, offices or manufacturing facilities, your efforts will enable our customers to succeed and our company to continuously improve and grow. We engineer, manufacture and market differentiated products and systems used for precision dispensing and processing in a variety of end markets, from packaging to transportation and medical to electronics. Founded in 1954, we operate under the values of integrity, respect for people, customer passion, energy and excellence. Nordson is headquartered in the United States in Westlake, Ohio, and has direct operations in more than 30 countries to support our products and systems with application expertise and a direct global sales and service organization.

Job description

Provide technical, application, and trouble shooting support to the field.
Follow up the industrial and competitors’ technical development.
Conduct technical training internally & externally with Product Business Unit teams.
Work closely with sales and marketing groups to achieve corporate sales goal in alignment with corporate strategy. Communicate & feedback on customers’ requirements for new products.
Follow up the industrial and competitors’ technical development.
Routine management and follow up of technical matters.
Prepare equipment for customer attended demonstration.
Support trade show and sales presentation.
Strengthen technical communication with parent companies and sister companies.
Define testing plan or testing requirements with customer’s technical department or end user.
Gather and tabulate technical data and invention of dispensing processes directly for new market.
Collect and analyze competitor’s technical data
Use testing technology and internal analysis technology to optimize product’s application by customer, and offer input to R&D department
Write and present test reports to both internal and external customers with clear, concise data.
Participate and take on additional assignments and projects as required.

Required profile