Senior Solutions Architect

The Senior Solutions Architect plays a lead role in defining and communicating a clear, actionable path forward for schools by translating technical assessments into strategic, customer-centered plans. 

• Own the KT Assessment Practice and Standards Library, ensuring it remains the most effective tool for evaluating new and existing customers. This includes refining, adding, and removing standards to reflect the KT way — setting a high bar for security, operational relevance, performance, and optimization. 

• Administer technical assessments and diagnostics to evaluate school alignment with industry standards, ensuring outputs are clear, meaningful, and actionable. 

• Conduct initial technical assessments for new accounts, synthesizing findings into actionable preliminary roadmaps that include timelines and budgets.  

• Ensure a seamless transition to Solutions Architect I and II by delivering a completed assessment analysis, aligning on priorities, and confirming execution readiness. Accountable for roadmap accuracy, completeness of technical scope, and enabling downstream architects to begin work with clarity and confidence. 

• Partner with Solutions Architect I and II on annual assessment refreshes to ensure consistent, clear planning across accounts. Help them use updated assessment data to uncover client needs, recommend relevant solutions, and drive new project opportunities. 

• Maintain and evolve the centralized Policy Library to ensure it reflects current best practices, organizational standards, and the needs of schools. Collaborate with team members to create and refine templates that guide schools with clarity and purpose. 

• Research and report on emerging trends and best practices in educational technology, translating insights into actionable updates for KT’s Standards Library and planning tools.  

• Regularly share findings with the team and propose enhancements that strengthen the relevance and impact of our assessments. 
  

Actively Build Relationships

• Own the customer relationship from the start of onboarding, acting as their primary advocate and strategic partner. Build deep understanding of each customer’s goals, needs, and pain points to guide tailored solutions and ensure they feel heard, supported, and set up for success. Drive strong engagement and trust, resulting in high customer satisfaction, retention, and a clear perception of KT as a long-term partner. 

• Bring customer-first orientation to work—every day; monitor and support positive customer relations to reflect KT’s company values and position the company as irreplaceable in the customer’s eyes.  

• Bring an empathic approach to communication that tells customers you see their world as they see it. 

• Conduct regular in-person visits that include assessment work, quarterly business reviews, and time to build strong, trusted advisor relationships. 

• Collaborate with customers to: a) know them and their felt needs and goals; b) identify short- and long-term evidence-based solutions to reduce reactive noise and increase customer satisfaction, factoring school goals, ticket analyses/trends, technology assessment results and remediation plan; c) track and report on results and roadmap progress establishing credibility as their “trusted advisor”. 

• Recognize when a new customer solution or pivot in a customer's journey is appropriate; design and integrate solutions into the customer roadmap when data calls for it. 

• In addition to leading the assessment practice, manage a portfolio of non–strategy-led accounts and support strategy-led accounts as needed—particularly when customer complexity or goals require senior-level insight and guidance. 

• Juggle the urgent vs. the important (reactive requests vs. plotting toward proactive plans), i.e. manage research-related requests (“Issues”) sitting between the “help desk” and “project” teams to fill in needed context, determine next steps, and assign an owner to the work--escalate Issues with prudence and wisdom. 

• Collaborate closely with the Customer Care and Project Delivery teams to ensure high-quality execution across all accounts. Hold a shared responsibility for driving operational excellence and delivering a consistent, positive customer experience. 

• Initiate new customer projects with specific business case, objectives, requirements, and expectations mapped; liaise with Project Delivery team to see projects to completion and keep customer apprised of progress. 
  

• Partner with the Directors of Customer Solutions & Success and Customer Care to proactively review service level compliance, diagnose challenges, and collaboratively implement effective solutions that guarantee customer expectations are met and surpassed. 

• Collaborate with Innovation Coaches to present unified message and coordinated service offerings to schools. 

• Provide backup Engineering support to Customer Care when needed. 
  
  

• 7+ years’ progressive experience in technical project management or tech consulting; delivering diverse technology solutions for education a plus 

• Natural relationship-builder with high level of interpersonal maturity and poise–always thinking ahead and in the customer’s best interests 

• Strong listening skills with curiosity to ask questions; action-oriented problem solver able to deliver in a fast-paced environment using superior organizational skills to manage up and laterally, juggle changing priorities, and drive toward deadlines 

• Strong oral and written communicator, with a keen eye for detail and experience producing narrative technology summaries plans palatable for diverse audiences  

• Experience creating technology report templates or dashboards 

• Familiarity with network infrastructure, cyber security best practices and mobile device management (e.g. Mosyle, Jamf Pro, Meraki Systems Manager, Active Directory and Google Workspace for Education) 

• Sharp analytical skills that allow you to quickly assess situations, identify trends, develop insights and solutions, and apply learnings to a larger context 

• Enthusiasm for KT mission, values and great appreciation for the opportunity to use technology to transform learning in schools 

• Preferred Qualifications: Advanced technical certification such as CCNA, broad experience designing and delivering infrastructure projects