HR Operations Specialist

Company: Gerber Collision & Glass

WELCOME TO GERBER COLLISION & GLASS
 
Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best! 
 
We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. 
 
Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.
 

Job Description:

Performs a variety of confidential administrative and transactional support duties for Canada and U.S. to ensure timely and accurate data entry and retrieval. Conducts additional support services provided by HR Operations team to ensure efficient processing and standardized approach across related activities.

This position will act as the first contact for employee inquiries and collaborate with Senior Specialists on any complex concerns and are escalated accordingly. HR Operations Specialist will provide a response to the employees as per the agreed service level agreements and maintain professionalism throughout the interactions. 

Key Job Responsibilities

• Manage incoming inquiries, issues, and work requests related to HR policies, and standard HR processes and HR transactions. Provide guidance to employees and managers on self service transactions, Workday  navigation, and policy interpretation.

• Deliver on established standards and procedures for handling employee questions, transactions and administration of human resource programs, policies and processes.

• Escalate and collaborate on issues, where required, through a formalized issue/inquiry escalation process within HR Operations. Responds, escalates, and redirects (if needed) to basic inquiries related to employee personal and job data, absence, time & attendance, health services, benefits, employment verification, performance management, and learning / training.

• Stay abreast with the policy and process changes in all areas of HR and utilizes reference materials to assist in responding to employees.

• Work with the HR operations leads and proactively review current processes for efficiency and identify improvements, standard operating procedures (SOPs), and best practices.

• Enter or retrieve data into/from Workday or other Management systems as required and follow-up to correct errors or missing/insufficient data.

• Provide Transactional support for Talent Acquisition, Total Rewards (Compensation and Benefits), Time and Absence. Performs scripted processes and transactions; basic program support including new hire transactions, benefit inquiries, disability management administration, employee records, standard termination processes including outplacement, exit interviews, notifications, etc. Submit job catalogue/job profile updates to HRIS per inputs received from the compensation team. Perform employment data updates (and corrections) and other relevant transactions in Workday and other Boyd Management systems (CCC1 and ASE). e.g. new hires, terminations, life event changes, promotions, transfers, department changes, role changes, adding or changing locations, assigning geo diff. Provide support on TA transactions i.e. application tracking, background checks, preparing offer letter materials, if required. Prepare basic standardized letters for employee transactions (e.g. Retirement, resignation, promotions, absence management etc.). Provide L&D Workday access support as needed (to consult with Ellen).

• Runs and audits standardized regularly scheduled or ad hoc reports (eg vacation carry over, excessive overtime, geo diff); in addition, monitors report requirements and coordinates updates with appropriate stakeholders.

• Administer and maintain HR Shared Services activities along with in-scope transactions such as accurate standard reports regarding HR shared service performance and utilizing customer service components of HR Shared Services to include functionalities such as email availability, telephony, chat call handling, correspondence, and inquiry management. Log all contacts, support inquiries and transactions, and maintain records. Conduct weekly status reports of open problem tickets and service requests.

• This is not to be considered all inclusive of job duties and responsibilities.

Education and/or Experience Required

Knowledge (Functional and Non-Functional)

Functional

• Working understanding of HR Principles, practices and procedures

• General HR principles 

• Solid understanding of HR policies and practices across all HR streams (Canada and U.S.)

Non-Functional (Technical)

• Knowledge of cloud based HCM system (Workday) principles and practices including navigation, business processes and report generation.

• MS Office Suite/Google Suite

Skills and Behaviors

• Maintain a high degree of confidentiality for all Personnel matters and ensure proper confidentiality of all documents

• Demonstrate service excellence and positive interpersonal relations when working with all other internal and external clients

• Ability to work collaboratively in a team environment or on a one to one basis

• Effective written and verbal communication skills

• Ability to maintain high level of confidentiality

• Strong attention to detail

• Strong organizational skills and time management

• Independent judgement and interpretation of established 

• Ability to function well in a fast paced at times stressful environment

Work Experience, Education, and Certifications

• Diploma/ Bachelors in Human Resources or equivalent

• 3-5 years experience in HR operations and/or other HR functional areas

• 2 years cloud based HCM system (Workday) experience preferred

Other Requirements

• Minimal travel may be required

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your Success
Gerber offers the comprehensive benefits you expect from an industry leader, including:

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

About Us
Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

Compensation Details:

22.75 - 32.50/HR