Offer summary

Qualifications:

Fluency in Italian and English, both written and spoken., Experience in customer service roles, especially in consumer electronics or warranty sectors., Strong communication skills focused on customer satisfaction., Problem-solving abilities and familiarity with customer support software..

Key responsibilities:

Provide exceptional customer support to Italian-speaking clients regarding electronics repairs and warranty claims.

Assist customers with inquiries related to product malfunctions and warranty coverage.

Resolve customer complaints promptly to ensure a positive experience.

Document customer interactions accurately to improve service delivery.

Job description

Patrique Mercier Recruitment PT is excited to offer an excellent opportunity for an Italian Speaking Customer Support representative for our Consumer Electronics Repair & Warranty Department. With our mantra 'With a new dawn comes your Next Job!', we are dedicated to connecting talented professionals with meaningful roles across various industries. In this role, you will provide vital support to Italian-speaking customers, assisting them with inquiries related to product repairs, warranties, and related services. If you are passionate about technology and customer support, and you want to make a difference in the consumer electronics space, we encourage you to apply!

Responsibilities

Provide exceptional customer support to Italian-speaking clients regarding electronics repairs and warranty claims.
Assist customers with inquiries related to product malfunctions, repair processes, and warranty coverage.
Resolve customer complaints and issues promptly, ensuring a positive experience.
Document customer interactions accurately to improve service delivery and customer insights.
Collaborate with technical teams to ensure smooth processing of repair requests and warranty claims.
Stay updated on product offerings and repair procedures to provide accurate information to customers.
Identify opportunities for service improvements based on customer feedback.

Requirements

Fluency in Italian and English, both written and spoken.
Experience in customer service roles, particularly within the consumer electronics or warranty sectors.
Strong communication skills with a focus on customer satisfaction.
Problem-solving abilities and a talent for managing customer inquiries effectively.
Familiarity with customer support software and CRM systems is an advantage.
Ability to work independently and efficiently in a remote environment.
A keen interest in consumer electronics and a commitment to excellent customer service.

Benefits