Nordic Speaking Customer Support for Subscription-Based Services Department

Patrique Mercier Recruitment is excited to offer an opportunity for a Nordic Speaking Customer Support Representative within our Subscription-Based Services Department. In this role, you will be the backbone of customer support for Nordic-speaking clients, assisting them with inquiries related to their subscriptions and ensuring high-quality service delivery. If you thrive in a fast-paced environment and have a passion for customer care, we encourage you to apply!

Responsibilities

• Provide outstanding customer support to Nordic-speaking clients through phone, email, and live chat.
• Assist customers with subscription management, billing inquiries, and service-related questions.
• Efficiently resolve customer issues and escalate when necessary to ensure timely resolutions.
• Maintain accurate records of customer interactions in the CRM system.
• Work collaboratively with internal teams to improve service delivery and customer satisfaction.
• Stay abreast of product updates and industry trends to offer informed assistance.

Requirements

• Fluency in Nordic languages (e.g., Swedish, Danish, Norwegian, Finnish) and English; proficiency in additional languages is a plus.
• Experience in customer support, particularly in subscription-based or related services.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills with a focus on customer satisfaction.
• Familiarity with CRM systems and standard office software.
• A proactive attitude and the ability to work effectively in a team-oriented environment.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• And more....