Offer summary

Qualifications:

Fluency in Dutch and English; additional language skills are a plus., Experience in customer support, preferably in the digital media or entertainment industry., Excellent communication and interpersonal skills., Strong problem-solving skills with a focus on customer satisfaction..

Key responsibilities:

Deliver high-quality customer support to Dutch-speaking clients through phone, email, and chat.

Assist customers with account management, subscription inquiries, and technical support.

Efficiently handle and resolve customer complaints to enhance user satisfaction.

Document all customer interactions accurately in the CRM system.

Job description

Patrique Mercier Recruitment is excited to offer a position for a Dutch Speaking Customer Support Representative for the Music Streaming Platform Department. In this engaging role, you will provide top-notch support to Dutch-speaking customers, assisting them with inquiries related to the music streaming platform, resolving issues, and ensuring an exceptional user experience. If you have a love for music and a passion for customer service, we encourage you to apply!

Responsibilities

Deliver high-quality customer support to Dutch-speaking clients through phone, email, and chat.
Assist customers with account management, subscription inquiries, and technical support.
Efficiently handle and resolve customer complaints to enhance user satisfaction.
Document all customer interactions accurately in the CRM system.
Collaborate with internal teams to ensure effective service delivery and resolution of issues.
Stay informed about the latest music trends, platform features, and promotions to provide knowledgeable assistance.

Requirements

Fluency in Dutch and English; additional language skills are a plus.
Experience in customer support, preferably in the digital media or entertainment industry.
Excellent communication and interpersonal skills.
Strong problem-solving skills with a focus on customer satisfaction.
Familiarity with CRM systems and proficiency in standard office software.
A passion for music and understanding of music streaming platforms.
Ability to work independently and as part of a team in a fast-paced environment.