Dutch Speaking Customer Support for Ride-Sharing App Department

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Fluency in Dutch and English; proficiency in additional languages is a plus., Experience in customer support, preferably in the technology or ride-sharing industry., Excellent communication and interpersonal skills., Strong problem-solving skills and a customer-focused approach..

Key responsibilities:

  • Deliver high-quality customer support to Dutch-speaking clients via phone, email, and live chat.
  • Assist users with ride bookings, app functionalities, and payment inquiries.
  • Effectively troubleshoot customer issues and complaints to ensure satisfaction.
  • Document all customer interactions accurately in the CRM system.

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Patrique Mercier Recruitment Human Resources, Staffing & Recruiting Small startup http://www.patriquemercierrecruitment.com/
2 - 10 Employees
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Job description

Patrique Mercier Recruitment is delighted to offer an exciting opportunity for a Dutch Speaking Customer Support Representative for the Ride-Sharing App Department. In this engaging role, you will provide exceptional support to our Dutch-speaking users, assisting them with inquiries related to the ride-sharing app, ensuring a seamless experience, and resolving any issues that may arise. If you are passionate about customer service and thrive in a dynamic environment, we encourage you to apply!


Responsibilities
  • Deliver high-quality customer support to Dutch-speaking clients via phone, email, and live chat.
  • Assist users with ride bookings, app functionalities, and payment inquiries.
  • Effectively troubleshoot customer issues and complaints to ensure satisfaction.
  • Document all customer interactions accurately in the CRM system.
  • Collaborate with internal teams to enhance service quality and address operational challenges.
  • Stay informed about app updates, features, and ride-sharing trends to provide knowledgeable support.

Requirements

  • Fluency in Dutch and English; proficiency in additional languages is a plus.
  • Experience in customer support, preferably in the technology or ride-sharing industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills and a customer-focused approach.
  • Familiarity with CRM systems and proficiency in standard office software.
  • A passion for technology and ride-sharing services.
  • Ability to work effectively in a fast-paced environment and manage multiple tasks.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )
  • And more....

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
DutchEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Communication
  • Problem Solving
  • Technical Acumen
  • Multitasking
  • Social Skills
  • Adaptability

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