Dutch Speaking Customer Support for Food Delivery Service Department

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Fluency in Dutch and English; additional languages are a plus., Previous experience in customer support, preferably in food delivery or hospitality., Excellent communication and interpersonal skills., Strong problem-solving abilities and a customer-oriented mindset..

Key responsibilities:

  • Provide exceptional customer service to Dutch-speaking clients via phone, email, and chat.
  • Assist customers with inquiries about orders, delivery times, and service-related questions.
  • Effectively resolve customer complaints and document interactions in the CRM system.
  • Collaborate with internal teams to ensure a smooth delivery process.

Patrique Mercier Recruitment logo
Patrique Mercier Recruitment Human Resources, Staffing & Recruiting Small startup http://www.patriquemercierrecruitment.com/
2 - 10 Employees
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Job description

Patrique Mercier Recruitment is thrilled to announce an opening for a Dutch Speaking Customer Support Representative for the Food Delivery Service Department. In this pivotal role, you will provide outstanding support to Dutch-speaking customers, helping them with inquiries related to food delivery services. Your exceptional communication skills and dedication to customer satisfaction will play a crucial role in enhancing the overall customer experience. If you are passionate about food delivery and excellent service, we encourage you to apply!


Responsibilities
  • Provide exceptional customer service to Dutch-speaking clients through phone, email, and chat.
  • Assist customers with inquiries regarding orders, delivery times, and service-related questions.
  • Effectively resolve customer complaints and provide timely solutions.
  • Document customer interactions and maintain accurate records in the CRM system.
  • Collaborate with internal teams to ensure a smooth and efficient delivery process.
  • Stay informed about services offered and updates in the food delivery industry to provide knowledgeable support.

Requirements

  • Fluency in Dutch and English; proficiency in additional languages is a plus.
  • Previous experience in customer support, ideally within the food delivery or hospitality sector.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a customer-oriented mindset.
  • Familiarity with CRM systems and standard office software.
  • A positive attitude with the ability to work in a fast-paced environment.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )
  • And more....

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
DutchEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Communication
  • Problem Solving
  • Social Skills

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