Offer summary

Qualifications:

Experience in customer service, particularly in sports betting., Strong communication skills to assist customers effectively., Ability to coach and support team members in sports betting knowledge., Familiarity with the sports betting industry and customer support best practices..

Key responsibilities:

Deliver first-class customer support for sports betting in the Philippines and UK.

Assist the Customer Support Team Manager in enhancing customer experience.

Coach colleagues on sports betting to improve team performance.

Ensure a 'Best in Class' experience for all customers.

Grace Media offers partners a unique turn-key solution that includes services like CRM, compliance, payments and fraud protection as well as providing a smart and reliable front end for players. Our game titles are developed by a variety of providers- from well-known studios to disruptive start-ups. Our goal is to ensure that we provide a wide array of quality gaming content that players enjoy. The Grace team has decades of online casino and bingo experience in every service offered, so you can trust you are working with qualified industry experts. CEO Warren Jacobs has a proven track record as an innovator in developing and scaling many successful e-commerce businesses, and regularly judges top industry events like the Global Gaming Awards. Supporting Warren is COO Daniel Brookes, who runs the organisation and is also a highly-sought compliance expert invited to speak on industry panels like the London Affiliate Conference. Head of Operations, Charlie Noble, has over ten years of experience in award-winning CRM for outstanding player retention. Head of Customer Support, Chris Eliot, has three decades of managing large contact centre teams that get recognised for excellence in customer satisfaction. Daniel O’Neill, Head of Risk and Payments, has nearly ten years’ experience in his field. This industry knowledge is evident in the success of brands developed and incubated by the team, including award-winning sites such as Pots of Luck and Kerching. We know what players like and look for in casino and bingo products.

Job description

We have an exciting opportunity to join our brand new Sportsbook team. As a Sportsbook Customer Support Executive, you will be part of a dedicated team responsible for delivering a first class sports betting experience to our customers in the Philippines and UK.

As an experienced Sportsbook CS exec, you will provide and enhance customer experience, assisting in the support of the CSS and Customer Support Team Manager, coaching colleagues on Sports betting, as well as providing a ‘Best in Class’ experience for Customers.

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