Help Desk Technician (Towson, MD)

Help Desk Support Technician needed for our education client in Towson, MD. The Help Desk Support Technician will provide remote technology support. Six month contract position with possible extension or contract to hire consideration. The non-negotiable pay rate is $17.75 per hour.

Essential Duties:

• Communicates with all levels of customers.
  
• Installs and configures applications and other supported software packages Performs basic troubleshooting and triage of computers via remote computer access and phone.
  
• Resolves routine issues and problems related to hardware and software Creates tickets for all problems called into the Technology Helpdesk.
  
• Quickly escalates issues and problems that are not resolvable as necessary Assists clients with resolving device related issues via telephone support.
  
• Helps determine technical needs of supported systems.
  
• Participates as team member on projects Records activities in the service desk software system Updates/Creates internal supported system documentation Communicate technical issues, risks, and approaches to clients.
  

Qualifications:

• Possession of a high school diploma or an appropriate equivalent, plus one year of experience in an inbound call center environment.
  
• Two years installing, configuring, maintaining, and trouble-shooting personal computers and related equipment, operating systems, and software applications, preferably in a large, multi-site agency is required.
  
• Experience with remote troubleshooting is preferred.
  
• A+ (Remote Technician) and Network+ certifications are preferred.
  
• Must be able to work a 7.5 hour day between 7:00 am-4:15 pm Monday through Friday with a 30 minute non paid lunch on site for two weeks before working remotely.
• Must be able to pass a FBI background check and drug test.
  

Swift Staffing offers weekly pay, sick pay hours, health insurance, a
one time longevity bonus, referral bonuses, holiday pay and a Roth IRA
plan. Certain restrictions apply.