About Us
🚀 Join our team at Foundever! 🚀
Are you looking for a job in a dynamic environment where you can develop your skills and gain experience in the outsourcing and consulting industry? We are a leading company with 1500 great people across Poland (Warsaw, Gdansk, and W@H), and now we are looking for you to join our team!
🌟 Customer Service Specialist with Japanese 🌟
Location: Warsaw
Your daily tasks:
✅ Consistently achieve email quality score goals to meet client and customer satisfaction goals.
✅ Maintain accuracy and security of customer information on the database;
✅ Following company policies and procedures, ensuring quality;
✅ Performing daily tasks in an efficient and timely manner;
✅ Investigate, troubleshoot, and diagnose hardware and software technical issues;
✅ Stay up to date with process changes and product updates;
✅ To complete daily tasks as allocated in an efficient and timely manner.
Requirements
🌍 Language: Proficiency in Japanese (C1) and English (B2)
💼 Experience: Cool if you have experience in customer service;
💻 Technology: Knowledge of MS Office and developed computer skills;
🌞 Personality: Motivated and enthusiastic. Dependable, reliable and able to perform duties with minimum supervision (w@h set up).
Advantages will be
📝 Ability to prioritize and plan;
💪 Independence AND ability to work with minimal supervision;
🔧 Ability to solve problems;
🔍 Attention to detail;
🤝 Soft skills.
Working conditions
📜 Type of contract you choose yourself (freelance contract for students or employment contract);
💰 Basic salary + bonuses;
🏢 Work in our new office in Warsaw
What else should you know?
💸 Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Children's Day, etc.);
💊 We offer private Medicover privacy insurance;
🏆 Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle;
📈 Professional development through training and cross-location cooperation at the international level.
Company Overview
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
