Manager-Career Services FSET

Description

Job Purpose: The FSET Manager is responsible for overseeing the daily operations of the Food Share Employment and Training (FSET) program. This role provides direct support and supervision to the team and assures the agency remains compliant with operational standards and service delivery best practices required by contract. The manager represents CFI at all Maximus trainings and supervisory meetings.

Reporting Relationships Reports To: Director of Employment Services Direct Reports: Administrative Assistant, Case Managers and Workshop Facilitators.

Essential Job Functions: (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)

• Ensures contractual obligations are met by identifying, recommending, and/or developing quality improvement strategies through the evaluation of staff and project performance measures.
• Responsible for establishing a safe and positive work culture and generating enthusiasm for program goals and agency mission.
• Leads, guides, and trains staff according to FSET standards of operations and CFI work rules.
• Prepares training sessions for FSET staff to increase skills and elevate performance to meet the outlined performance metrics of the contract.
• Serves as point person for any escalated complaints or concerns brought forth by participants.
• Processes and tracks training referrals, vouchers and financial based resources for participants.
• Compiles, interprets, and summarizes data for review.
• Conducts quality assurance for completeness, accuracy, consistency and conformity.
• Ensures quality customer service for internal and external customers.
• Other duties as assigned

Supervisory Responsibilities:

• Performs human resources responsibilities for employees which includes onboarding, training, coaching on performance, completes performance reviews and overall employee morale. Recommends hiring, terminations, compensation changes, promotions, corrective action decisions and terminations. Reviews and approves accurate report of time.
• Responsible for ensuring that personal actions, and actions of employees supervised, comply with the policies, regulations, and laws applicable to the program funders, contracts, and CFI business.

Qualifications

Required Education, Experience, Certifications, Licensure and Credentials: (Where appropriate, education and/or experience may be substituted)

Minimum Required Education: A bachelor’s degree from an accredited college or university in a related field, equivalent experience considered in lieu of degree (Four years applicable experience may substitute for degree).

Minimum Required Experience: Minimum of 2 years’ experience in FSET or W2 case management, including some experience leading and developing staff members performing jobs of varying responsibility or project management.

Required License/Certification/Registration: Issued By Governing Body (if applicable): NA Travel Type: Less than 10%

Knowledge – Skills – Abilities:

• Excellent organizational, written, and verbal communication skills.
• Comfortable with complex computer platform systems and word processing software.
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
• Enjoys collaboration and building partnerships, both internally and externally
• Ability to adapt personal style to specific learning and teaching needs of team.
• Flexible and creative thinker, with solution focused mind set.
• Skilled in de-escalation and customer complaint resolution.
• Complete agency prescribed safety education courses within the first 90 days of hire

Physical Requirements, Visual Acuity, and Work Conditions:

Physical Requirements: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Visual Acuity: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal.

Working Conditions: None: The worker is not substantially exposed to adverse environmental conditions. 

Who We Are: Founded in 1938, the Centers for Independence (CFI) has strengthened communities by fostering hope and helping people advance their total health. CFI’s unmatched breadth of disability support services and resources through its affiliates - the Milwaukee Center for Independence, Home Care, First Person Care Consultants and iLIFE - allows others to find value in themselves and see a path forward. Join us at Centers for Independence, where your skills and talents will be valued, and your career will flourish.

This is a general outline of the essential functions of this position and shall not be construed as an all-inclusive description of all work requirements and responsibilities that may be inherent in this position. The employee may be required to perform other job-related duties as requested by the designated work leader(s). All requirements are subject to change over time