Offer summary

Qualifications:

High School Diploma required., 2 years of experience in healthcare and 1 year in telephonic patient outreach or customer service., Excellent communication skills and ability to engage with an older demographic., Proficient computer skills and self-motivated with reliable high-speed internet access..

Key responsibilities:

Conduct outbound and inbound calls to schedule Advanced Care Planning appointments.

Educate patients on the importance of Advanced Care Planning and address their concerns.

Respond to calls, texts, and emails to assist patients with their questions.

Maintain HIPAA compliance and meet key performance metrics such as call volume and conversion rates.

Job description

The Outreach Specialist-CACP is responsible for conducting outbound and inbound calls to engage patients in scheduling Advanced Care Planning (“ACP”) appointments.

Essential Duties & Responsibilities:

Conducts outbound and inbound calls to educate patients about Advanced Care Planning ultimately scheduling an appointment.

Overcome Patient concerns and objections by clearly articulating the importance of Advanced Care Planning and how it benefits their healthcare journey.

Respond to multimodal and outgoing calls, texts, and emails by providing direction to Patients’ questions and/or concerns.

Maintain HIPAA compliance and achieve key performance metrics including call volume, conversion rates, and quality standards.

Other duties as assigned

Required Skills and Abilities:

Regular and predictable attendance

Must be able to work flexible shifts within the business hours of 8 AM – 8 PM EST, Monday through Saturday.

Excellent communication skills including active listening. Ability to engage with an older demographic compassionately and effectively.

Proficient computer skills with the ability to learn new software

Self-motivated with the ability to work independently

Must have access to reliable high speed internet connection (Download speed: 20 Mbps, upload speed: 20 Mbps, and Jitter: 50 ms.)

Preferred Skills and Abilities:

Bilingual in English and Spanish