Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.
Go Premium

Implementation Specialist

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Europe

Offer summary

Qualifications:

Desire to join a fast-paced SaaS start-up and grow with us., Strong project management skills and attention to detail., Excellent verbal and written communication skills in English., Experience in customer consulting in a SaaS company is desirable..

Key responsibilities:

  • Implement Mavenoid for our customers.
  • Collaborate with Customer Success and Product teams.
  • Create and manage documentation for customer use.
  • Teach and empower customers to effectively use Mavenoid.

Mavenoid logo
Mavenoid Computer Software / SaaS Scaleup https://www.mavenoid.com
51 - 200 Employees
See all jobs

Job description

The role

As an Implementation Specialist, you'll be building first-class troubleshooting flows (also known as product models, product assistants, troubleshooting models) within the Mavenoid platform that “wow” our customers. You’ll be working closely with customers to set them up for success.

The team has an incredibly strong impact on our business’s bottom line, as well as on the direction of the product itself. Implementation Specialists are often the first people to use our product (sometimes breaking it) in novel ways! We are looking for unique individuals who take a pragmatic approach to problem-solving, but also have a high degree of intellectual curiosity.

This role will be based in Europe

Responsibilities
  • Implement Mavenoid for our customers
  • Empower the sales team to close more deals
  • Collaborate with fellow Customer Success team members and the Product team
  • Create and manage documentation
  • Teach and empower our customers to use Mavenoid
  • Staying up to date with all existing and new product features and how to use them in order to provide our customers with an excellent experience

    • Qualifications
  • Desire to join a fast-paced SaaS start-up and grow with us
  • Quick to learn and eager to grow
  • Passionate about providing an exceptional customer experience and always looking for continuous improvements
  • Strong project management skills and the ability to handle multiple tasks and deadlines simultaneously
  • Strong logical reasoning and attention to detail
  • Strong verbal and written communication skills in English to convey technical concepts clearly and understandably
  • Exceptional problem-solving skills
  • Experience using remote-work tools to collaborate with team members in various locations

    • Desirable
  • Experience in customer consulting in a SaaS company ideally in a technical role or working with customer support
  • Teaching / training experience
  • Experience working closely with engineers
  • Technical proficiency in programming languages (e.g. Python, Javascript)
  • Experience with API design, RESTful services, and data formats such as JSON and XML
  • Familiarity with CRM, and e-commerce systems
    •

    Required profile

    Experience

    Industry :
    Computer Software / SaaS
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Project ManagementDigital File ManagementPython (Programming Language)JavaScript (Programming Language)Application Programming Interface (API)Customer Success ManagementApplication Programming Interface (API)Microsoft Dynamics CRME-Commerce

    Other Skills

    • Troubleshooting (Problem Solving)
    • Communication
    • Problem Solving
    • Teaching
    • Training And Development
    • Consulting
    • Logical Reasoning
    • Detail Oriented
    • Collaboration
    • Adaptability
    Are you interested?

    Implementation Engineer Related jobs

    See more Implementation Engineer jobs