😎 Our Culture

Quantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.

As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.

We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.

At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.

🚀 About the Role

As Quantum Metric continues to deliver significant incremental value to customers by leveraging GenAI on top of the experience analytics platform we are known for, we continue to be pulled into more and more business value driving use cases, many of which relate to contact center, service and improving customer experiences.

Familiarity with the contact center environment (chat, call center agents, call center software and processes, call obviation projects, etc.) will be a significant asset.

Quantum Metric is seeking a highly motivated and experienced strategic and technical individual to lead the development and management of the Services, SI’s and Technology partnership program across the Americas. There are a number of early stage partnerships established that need to be developed further in addition to a series of new partnership opportunities that will arise (some proposed by the person in this position).

You will be responsible for identifying, recruiting, developing, and managing strategic partnerships with global and regional SIs, as well as specialized services organizations that can implement and advise on Quantum Metric's solutions. Your success will directly contribute to Quantum Metric's revenue growth by accelerating our sales pipeline and ensuring successful customer deployments through partner-led services.

🔧 What You'll Do:

Partner Strategy & Execution: Develop and execute a comprehensive partnership strategy for SIs and Services Partners, aligning with Quantum Metric's overall go-to-market objectives.

Partner Identification & Recruitment: Proactively identify, qualify, and recruit new strategic SI and Services Partners who are a strong fit for Quantum Metric's technology and market needs. This includes global SIs (e.g., Accenture, Deloitte, Capgemini, PwC, EY) and regional specialists.

Relationship Management: Cultivate and maintain strong, executive-level relationships within partner organizations. Serve as the primary point of contact for all strategic partnership activities.

Joint Business Planning: Collaborate with partners to develop joint business plans, including identifying target accounts, defining co-selling motions, establishing referral agreements, and planning joint marketing activities.

Enablement & Education: Work closely with Quantum Metric's sales, product, and solutions engineering teams to ensure partners are adequately trained, enabled, and resourced to effectively position, sell, and implement Quantum Metric's platform.

Pipeline Generation: Drive joint pipeline generation activities with partners, including joint account planning, client introductions, workshops, and participation in industry events.

Sales Collaboration: Work seamlessly with Quantum Metric's direct sales organization to integrate partners into account strategies, facilitate deal registrations, and support partner-led sales cycles.

Performance Tracking: Monitor, analyze, and report on partner performance against agreed-upon metrics and KPIs, identifying areas for growth and optimization.

Ecosystem Development: Potentially explore and foster strategic alliances with complementary technology companies (e.g., Salesforce, Adobe, ServiceNow, commercetools) where SI partnerships are crucial for ecosystem development.

💡 What You'll Bring:

8+ years of progressive experience in business development, alliance management, or strategic partnerships within an Enterprise SaaS software company.

Proven track record of success in building and managing relationships with large System Integrators (e.g., Accenture, Deloitte, Capgemini, PwC, EY) at a strategic level.

Experience establishing and growing partnerships with leading technology ecosystem players (e.g., Salesforce, Adobe, ServiceNow, SAP, Oracle) where SIs are integral to the ecosystem. Knowledge and experience from building integrated product solutions a definite bonus.

Deep understanding of the Enterprise SaaS sales cycle and how partners contribute to accelerating revenue.

Strong business acumen with the ability to understand partner business models, identify win-win opportunities, and negotiate complex agreements.

Exceptional communication and presentation skills, capable of engaging effectively with C-level executives, sales teams, and technical audiences.

Demonstrated ability to operate independently and drive results in a fast-paced, dynamic environment.

Highly collaborative team player with a strong ability to influence cross-functional teams without direct authority.

Bachelor's degree in Business, Marketing, Engineering, or a related field; MBA preferred.

Willingness to travel up to 30-40% (as needed) to meet with partners and attend industry events.

Compensation: $190-220,000 base

⭐️ Bonus Points If You Have:

Experience in the Digital Experience, Product Analytics, Customer Experience (CX) or Contact Center software space.

Prior experience at a company that has successfully leveraged partnerships for significant growth.

⚙️ Why Quantum Metric?

Be part of a rapidly growing, innovative company at the forefront of digital product design

Work with a passionate and supportive team dedicated to customer and partner success

Opportunity to make a significant impact on our business growth and shape our partner ecosystem

Competitive salary, equity, and comprehensive benefits package

Flexible, remote-first work environment

🏆 Perks and Benefits

This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.

Group benefits

Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)

FSA, DCFSA, and HSA accounts

Employee Assistance Programs (EAP)

Telehealth options

Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident

Healthy Rewards – Discount Programs

Discounts on Pet Insurance

401k (with employer match) and Options / Equity

13 company holidays

Unlimited Paid Time Off

Sick leave

Parental/Adoption Leave

In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building.

Promotional opportunities

Rewards and recognition programs

Robust onboarding and training program

One-time stipend for work-at-home employees

Monthly business expense stipend

Flexible work environments

Employee Discount Program (Perks at Work)

Employee Referral Program

Lead Referral Program

MacBook and awesome swag delivered to your door

Encouraging and collaborative culture

RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)

🐉 About Quantum Metric

As the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business’ bottom line.

Today, Quantum Metric captures insights from 40 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Our customer retention rate is 98%.

Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last five-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes.

If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.

Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to security@quantummetric.com.

Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

Applicant Privacy Policy: https://www.quantummetric.com/legal/applicant-privacy-policy/

#LI-REMOTE #BI-Remote

Senior Partner/ Director Sales Manager- SIs & Agencies

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