Provides customer service along with membership and donation processing for all phone and email inquiries. Fields inquiries from staff, volunteers, members, donors, and the general public as part of a team of front-line individuals. This team plays a key support role for RMEF outreach through marketing, membership, development, and field programs. This team works closely with other departments to ensure data entry support and customer service support.
This position offers the opportunity to work either in-house at RMEF headquarters in Missoula, MT, or remotely. The employee must choose one option and may not work in a hybrid arrangement. If remote work is selected, the employee must reside within 40 miles of RMEF headquarters in Missoula, MT. The employee must be available to work on-site at headquarters for the first four to six weeks, or until training is complete. Remote work may begin once training is completed.
Essential Functions:
Duties are delegated and prioritized by the Member Services Manager in accordance with RMEF organizational goals and priorities. These include all or part of the following tasks:
Education and Experience:
High School or GED with a minimum of two years of customer service experience in a team environment. Experience working with a relational database and spreadsheet applications preferred.
Knowledge, Skills, Abilities:
Additional Responsibilities:
Other duties as assigned.
Physical Demands:
The employee must sit or stand for long periods of time; use a computer terminal; reach forward and to the side; bend from both standing and sitting position; and lift items weighing up to 20 pounds. Some travel may be required.
The above is intended to describe the general content of and requirements for the performance of the job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.
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