About The Role
Location: Remote based in Portugal
Terms: Permanent Contract / Full-Time 40h weekly
Salary: Annual Gross 13.913 Euros (inclusive of Holidays Allowances)
Schedule: Monday to Friday – 9h00 to 17h30
ABOUT THE ROLE
We are looking for a Customer Support Advisor to join the team. This is a permanent work from home position based in Portugal.
The right candidate will be supporting our partner Keary’s. This is an exciting opportunity for someone to support our partner who enjoys multitasking in a fast-paced environment, the autonomy to make decisions and the opportunity to be part of a growing team.
WHAT YOU'LL BE DOING
- Dealing with inbound calls,outbound calls and emails from existing and potential new customers (Minor and Major car service bookings, general enquiries, and amending service appointments).
- Conducting Outbound calls on a daily basis to customers who have an overdue service, and encouraging them to book in on the call.
- Managing your own day-to-day performance by ensuring that Inbound calls and emails and any other future channels are answered in line with SLA targets.
- Liaising with key personnel regarding any potential sale cases.
- Keeping up to date on all car services/promotions/manufacturer requirements.
- Identifying and booking any other business opportunities with customers (i.e. warranty checks, recalls etc).
- Delivering and meeting quality targets across all media channels.
- Adhering and working towards key KPI’s that will be set/agreed as part of your role.
- Developing collaborative, positive working relationships with customers and internal teams.
- Ability to remain up to date on all processes and identify areas of improve