Offer summary

Qualifications:

Strong organisational and multitasking skills., Excellent communication and interpersonal skills., Proficiency in Microsoft Office Suite and scheduling software., Proven experience in service coordination or customer service, preferably in the electrical industry..

Key responsibilities:

Schedule and coordinate service appointments for technicians.

Serve as the primary point of contact for customer inquiries and follow-ups.

Maintain accurate records of service appointments and customer interactions.

Prepare and process service orders and assist in performance reporting.

Job description

This is a remote position.

Schedule and coordinate service appointments for multi-trade technicians.
Ensure timely dispatching of technicians to job sites.
Manage and adjust schedules based on customer needs and technician availability.
Serve as the primary point of contact for customers regarding service inquiries, scheduling, and follow-ups.
Address and resolve customer complaints and concerns promptly and professionally.
Provide updates to customers on the status of their service requests.
Maintain accurate and up-to-date records of service appointments, customer interactions, and job statuses.
Prepare and process service orders, invoices, and other relevant documentation.
Assist in the preparation of reports and analysis of service department performance.
Communicate effectively with technicians, customers, and other team members.
Ensure that all parties are informed of any changes or updates to schedules and service appointments.
Coordinate with other departments as needed to ensure seamless service delivery.
Source quotes from supliers and technicians when required.
Collate and prepare quotes for review by Team Leader with appropriate level of detail.

Requirements

Strong organisational and multitasking skills.
Excellent communication and interpersonal skills.
Proficiency in using scheduling and dispatching software, as well as Microsoft Office Suite (Word, Excel, Outlook).
Ability to work independently and as part of a team in a fast-paced environment.
Problem-solving skills and a proactive approach to handling challenges.
Knowledge of electrical industry terminology and processes is an advantage.
Strong Writing Skills - conversational Australian English
Proven experience in a service coordination, dispatching, or customer service role, preferably within the electrical or related industry.
Previous experience in a service administration role or similar position.
Experience with job management software

Benefits

Here at Access Offshoring, we believe in more than finding our clients the right candidate. We believe in the human perspective. We believe in our candidates and their dreams. We believe in finding the right role for you. We are committed to working for you as much as we work for our clients.

Access Offshoring is dedicated to saving business owners 2,000,000 hours by 2031 and we need your help. Transforming the way businesses operate, we connect great businesses with amazing offshore talent.

We recognise that we often get more done in our own designed workspace, so Access Offshoring offers a complete work from home model. Yep – that’s right, 100% work from home. But wait there’s more.

Here are just some of our benefits:

Australian clients and Australian hours (giving you great experience and an early finish!)
Work from Home Allowance
HMO for you AND a dependent from Day 1
20 Days Annual Leave and 5 Days Sick Leave
Government Statutory Benefits
13th Month Pay
Computer Equipment
Opportunities for growth
And of course, a competitive salary