4 to 8 years of experience in technical support or related fields., Deep expertise in Azure IaaS and PaaS solutions, Microsoft 365, and identity solutions., Familiarity with automation tools like ARM templates and PowerShell scripts., Strong communication skills and ability to work independently..
Key responsibilities:
Provide technical support for instructors and learners during workshops.
Troubleshoot technical issues related to Azure and M365 labs.
Maintain customer communication and ensure client satisfaction.
Test and optimize lab environments and experiences.
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Spektra Systems is an innovation leader in cloud computing products and services. Our mission is to enable people and businesses to achieve more with the help of effective technological solutions.
Our four revolutionizing products are designed to help Cloud partners run and grow their businesses efficiently.
a) CSP Control Center (www.cspcontrolcenter.com)
Automating CSP business. Enabling growth.
C3 streamlines the entire business & technical lifecycle for Microsoft CSP partners. The platform provides an effortless self-service experience that scales productivity and business development.
b) CloudLabs (https://cloudlabs.ai/)
Transforming virtual learning through immersive technology.
CloudLabs is a self-service, end-to-end learning experience platform that delivers Microsoft Azure hands-on workshops at scale. Designed for training providers, ISV’s and system integrators, Cloudlabs has transformed the way cloud workshops and demonstrations are conducted.
c) SaaSify (https://saasify.ai/)
Helping ISVs and SaaS companies grow their business.
SaaSify is a one-of-its-kind solution built to simplify, streamline and accelerate revenue growth on cloud marketplaces. The platform enables companies to optimize, list, sell and manage their software offerings — cost-effectively.
d) Spektra Academy (https://spektraacademy.com/)
Empowering individual learners through hands-on lab training and certification.
Along with advanced solutions, we offer end-to-end services comprising advisory and consulting, product customization, and managed services.
We’re headquartered in Seattle, the United States with offices in Canada, India, and Mexico and clients worldwide.
Check us out at www.spektrasystems.com
Spektra Systems is seeking a support specialist for providing technical support for trainings and events happening through it’s platform CloudLabs. You’d be a part of a dynamic team responsible for building and supporting many of labs and workshops every month. This profile is for technical support to instructors and learners doing Microsoft Azure, Microsoft 365 and related technologies lab.
This role is perfect fit for someone interested in becoming a technical journalist (jack of all), 50% of your time will go in learning modern cloud technologies and rest 50% in supporting them.
Responsibilities:
Learn and master the labs offered by Spektra Systems through CloudLabs platform. It includes a wide range of technologies around Azure, M365 and related cloud platforms.
Troubleshoot technical issues faced by learners and instructors during and prior to the workshop.
Provide phone and chat-based support during workshops
Maintain customer communication and ensure client satisfaction during and prior events
Learn Cloud Technologies over the time and provide technical support for cloud technologies.
Test the Labs and scenarios to ensure we are always up to date.
Optimize the lab environment and experiences.
Build and test Automation using ARM templates, PowerShell/Shell Scripts etc.