Business Intelligence Analyst

Job Title:

Business Intelligence Analyst

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

This team supports the company business and operations teams with data infrastructure, tools, and analytical support. Our charter is to help our internal partners run their businesses by providing rigorous, insightful data and by building solutions and services which transform how the operations teams work.

As a Business Intelligence Analyst for the operations vertical at our team, you'll help to identify top strategies for our operational excellence, work with diverse cross-functional teams and guide business leadership on optimizing the effectiveness and efficiency of our partner- and consumer-facing operations. You'll support business leaders with insightful, actionable analysis and by creating the tracking and impact measurement behind the business.

Responsibilities

• Use complex SQL queries and visualization tools to extract and present data.

• Identify opportunities to improve partner strategy and performance through insightful analysis of business metrics.

• Act as a thought leader in the creation of planning, strategy and key performance indicator (KPI) development for the consumer and partner operations team. Make strategic and operational recommendations to achieve targets and operational excellence.

• Track the progress of reaching partnership team KPIs and success metrics.

• Articulate and prioritize operations-related requirements for Content Tools and Business Data teams.

• Understand team workflows to drive operational improvements and achieve industry-leading support. Train stakeholders on tools and own data accuracy for relationship mapping.

• Provide analytic support to cross functional team of Business, and Marketing teams

Qualifications

• Bachelor's degree

• 4-8 years of experience in operations analytics or business analytics

• Experience in using relational databases for SQL queries, database definition and schema design

• Experience with building and presenting operational dashboards

• Deep interest in the online video industry, digital media consumption patterns and technology business principles

• Ability to translate complex ideas / large data sets into simple and intuitive communications; balance deep analytical rigor with actionable insights

• Passion for data analytics and infrastructure

• Excellent oral and written communication, interpersonal, and analytical skills

Preferred qualifications:

• Experience with other programming languages: Python

• Experience in business strategy, consulting, or supporting operations in the entertainment industry

• Experience in ROI and financial modeling and statistical analysis

• Ability to work independently on project deliverables in a fast-paced, ambiguous environment while working well in cross-functional teams. Developed project management skills

At Concentrix, we provide customer experience solutions that may involve handling sensitive data.  As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The base salary range for this position is $ 76,215 - $ 114,322, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

The position will be posted till 06/11/2025

Location:

USA, TX, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

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If you wish to review the Affirmative Action Plan, please click here.