Role: Consulting Services and Onboarding Specialist
FLSA: Full Time | Exempt | Salaried | Remote
Reports to: Director of Professional Services
Trustwell is looking for ambitious, energetic problem-solvers who enjoy a fast-paced team environment filled with challenges and career growth opportunities in a rapidly growing tech firm. Trustwell is on a mission to change the food industry. Combining FoodLogiQ’s supply chain management software with Genesis’ nutritional analysis and label development solution, the Trustwell Connect platform creates the food industry’s only full-scale solution connecting product development and regulatory-compliant labeling with supplier compliance, enhanced traceability, and automated recall management. From food and supplement manufacturers to retail grocers and restaurant chains, more than 2,500 food companies around the world use Trustwell software as their trusted source for compliance and quality solutions in the food industry. For more information, visit www.trustwell.com.
At Trustwell, our recipe for success is you. You’ll play a key role in driving significant progress in food safety and compliance. Our aim is not just to meet industry standards but to set them. We promote an open and dynamic work environment that prioritizes transparency and continuous improvement. Every team member is trusted and empowered to deliver outstanding results that both inform and protect customers. We work diligently alongside our customers to advance the food industry, forming meaningful connections and supporting each other along the way. We celebrate opportunities for growth, take on new challenges, and accomplish remarkable things together, all in service of others.
Our Core Values:
Scope of Position: The Onboarding and Consulting Services Specialist is a role within Trustwell’s Professional Services team, focused on delivering high-impact onboarding and regulatory consulting services to food and supplement industry customers. This position blends deep knowledge of US and international labeling regulations with hands-on project coordination, training, and customer enablement. This individual is responsible for supporting customers through all onboarding, system training, while also providing expert guidance on U.S., Canadian, Mexican, and European Union food and supplement labeling regulations. The specialist will help customers optimize their use of Trustwell’s tools and services for regulatory compliance and operational efficiency. Although this role includes some responsibilities related to nutritional labeling regulations, the primary focus will be on customer onboarding and associated administrative tasks.
Success in this role requires a high level of professionalism, strong project management and communication skills, and the ability to thrive in a fast-paced, customer-focused environment.
Essential Duties & Responsibilities include but not limited to:
Education/Experience:
Required Skills/Abilities:
Total Rewards Package:
What to expect - the Hiring Process!
Hiring Eligibility: This is a fully remote position open to candidates located anywhere within the United States. Eligibility to work remotely is subject to company policy and applicable state laws. Candidates must have work authorization to work for any U.S. based employer. Please note that certain benefits, taxes, or employment terms may vary by state.
Compensation: The compensation for this role is anticipated around $60,000/per annum. The final salary will be factored by candidate skills, education, and other qualifications. This role is also bonus eligible [up to 10%] annually based on company performance and objectives.
Trustwell is an equal employment opportunity employer committed to hiring and retaining a diverse workforce. Applicants receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, religion, or other legally protected class. If you need accommodation for any part of the employment process due to a medical condition, or any disability, please contact a member of our human resources team.
Acceptable Background and References Required; Upon any conditional offers made by Trustwell.
Equal Opportunity Employer/ DFWP/ Affirmative Action
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