Offer summary

Qualifications:

Fluency in German and English, both written and spoken., Experience in customer service roles, particularly in eCommerce or online platforms., Outstanding communication skills focused on excellent customer care., Knowledge of customer support tools and CRM systems is advantageous..

Key responsibilities:

Provide exemplary customer support to German-speaking users of the online auction platform.

Assist customers with inquiries regarding bidding processes, account issues, and auction details.

Resolve customer concerns and complaints effectively to ensure a positive experience.

Collaborate with other departments to enhance user experience and streamline services.

Job description

Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for a German Speaking Customer Support representative within our client's Online Auction & Bidding Platform Department. Following our mantra 'With a new dawn comes your Next Job!', we aim to connect skilled professionals with dynamic career opportunities across various sectors, including eCommerce and online platforms. In this essential role, you will provide top-notch support to German-speaking customers, assisting them with inquiries related to auctions, bidding processes, and platform functionalities. If you are passionate about customer service and thrive in a fast-paced, online environment, we encourage you to join our team!

Responsibilities

Provide exemplary customer support to German-speaking users of the online auction platform.
Assist customers with inquiries regarding bidding processes, account issues, and auction details.
Resolve customer concerns and complaints effectively to ensure a positive experience.
Maintain detailed documentation of customer interactions and service requests.
Collaborate with other departments to enhance user experience and streamline services.
Stay updated on platform features and improvements to provide accurate and helpful information to users.
Encourage customer engagement and support by connecting users with relevant resources and assistance.

Requirements

Fluency in German and English, both written and spoken.
Experience in customer service roles, especially in eCommerce or online platforms.
Outstanding communication skills with a focus on providing excellent customer care.
Proven ability to handle challenging situations and resolve issues efficiently.
Knowledge of customer support tools and CRM systems is advantageous.
Self-motivated with the ability to manage time effectively in a remote work environment.
A keen interest in online platforms, auctions, and bidding processes.

Benefits