German Speaking Customer Support for Online Auction & Bidding Platform Departmen

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Fluency in German and English, both written and spoken., Experience in customer service roles, particularly in eCommerce or online platforms., Outstanding communication skills focused on excellent customer care., Knowledge of customer support tools and CRM systems is advantageous..

Key responsibilities:

  • Provide exemplary customer support to German-speaking users of the online auction platform.
  • Assist customers with inquiries regarding bidding processes, account issues, and auction details.
  • Resolve customer concerns and complaints effectively to ensure a positive experience.
  • Collaborate with other departments to enhance user experience and streamline services.

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Patrique Mercier Recruitment Human Resources, Staffing & Recruiting Small startup http://www.patriquemercierrecruitment.com/
2 - 10 Employees
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Job description

Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for a German Speaking Customer Support representative within our client's Online Auction & Bidding Platform Department. Following our mantra 'With a new dawn comes your Next Job!', we aim to connect skilled professionals with dynamic career opportunities across various sectors, including eCommerce and online platforms. In this essential role, you will provide top-notch support to German-speaking customers, assisting them with inquiries related to auctions, bidding processes, and platform functionalities. If you are passionate about customer service and thrive in a fast-paced, online environment, we encourage you to join our team!


Responsibilities
  • Provide exemplary customer support to German-speaking users of the online auction platform.
  • Assist customers with inquiries regarding bidding processes, account issues, and auction details.
  • Resolve customer concerns and complaints effectively to ensure a positive experience.
  • Maintain detailed documentation of customer interactions and service requests.
  • Collaborate with other departments to enhance user experience and streamline services.
  • Stay updated on platform features and improvements to provide accurate and helpful information to users.
  • Encourage customer engagement and support by connecting users with relevant resources and assistance.

Requirements

  • Fluency in German and English, both written and spoken.
  • Experience in customer service roles, especially in eCommerce or online platforms.
  • Outstanding communication skills with a focus on providing excellent customer care.
  • Proven ability to handle challenging situations and resolve issues efficiently.
  • Knowledge of customer support tools and CRM systems is advantageous.
  • Self-motivated with the ability to manage time effectively in a remote work environment.
  • A keen interest in online platforms, auctions, and bidding processes.

Benefits

  • Performance bonus.
  • Transportation bonus.
  • Private health care benefits
  • 2 additional salaries per year.
  • Fully paid training by certified instructors
  • Private Health Insurance
  • Training & Development
  • Meal vouchers - Subsidized Meals

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
GermanEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Communication
  • Time Management
  • Self-Motivation
  • Problem Solving

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