Offer summary

Qualifications:

Fluency in Italian and English, both written and spoken., Previous experience in customer service roles, preferably in technology or consumer electronics., Excellent communication skills with a focus on achieving customer satisfaction., Strong technical problem-solving skills and familiarity with customer support software..

Key responsibilities:

Provide top-notch customer support to Italian-speaking clients in the home entertainment systems sector.

Assist customers with product inquiries, installation guidance, and troubleshooting of technical issues.

Ensure timely resolution of customer complaints and document interactions accurately.

Collaborate with technical teams to relay information about common issues and stay updated on product features.

Job description

Patrique Mercier Recruitment PT is excited to offer a fantastic opportunity for an Italian Speaking Customer Support representative to join the Home Entertainment Systems Department. Following our motto 'With a new dawn comes your Next Job!', we are committed to connecting skilled professionals with leading companies in various industries. In this role, you will provide exceptional support to Italian-speaking customers, assisting them with inquiries related to home entertainment systems, troubleshooting issues, and enhancing their overall user experience. If you are enthusiastic about technology and customer service, we encourage you to apply!

Responsibilities

Provide top-notch customer support to Italian-speaking clients in the home entertainment systems sector.
Assist customers with product inquiries, installation guidance, and troubleshooting of technical issues.
Ensure timely resolution of customer complaints and concerns to promote satisfaction.
Document customer interactions accurately and provide feedback for continuous service improvement.
Collaborate with technical teams to relay information about common issues and find effective solutions.
Stay updated on product features and industry trends to offer knowledgeable assistance.
Foster a positive and supportive relationship with customers to enhance their experience.

Requirements

Fluency in Italian and English, both written and spoken.
Previous experience in customer service roles, preferably in technology or consumer electronics.
Excellent communication skills with a focus on achieving customer satisfaction.
Strong technical problem-solving skills and the ability to troubleshoot effectively.
Familiarity with customer support software and CRM systems is a plus.
Ability to work independently and manage time effectively in a remote environment.
Genuine passion for home entertainment technologies and a dedication to helping customers.

Benefits