Offer summary

Qualifications:

Fluency in Italian and English, both written and spoken., Experience in customer service roles, especially in food delivery or hospitality sectors., Strong communication and interpersonal skills focused on customer experience enhancement., Proven problem-solving skills and ability to manage stressful situations calmly..

Key responsibilities:

Deliver exceptional customer support to Italian-speaking clients in the food delivery sector.

Assist customers with inquiries about orders, delivery times, and service offerings.

Handle complaints and issues effectively to ensure customer satisfaction.

Document customer interactions and collaborate with logistics teams for timely order fulfillment.

Job description

Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for an Italian Speaking Customer Support representative for a Food Delivery Service Department. Upholding our philosophy that 'With a new dawn comes your Next Job!', we specialize in connecting talented individuals with career opportunities in dynamic industries. In this role, you will provide exceptional support to Italian-speaking customers, assisting them with inquiries related to food delivery services, order management, and customer satisfaction. If you have a passion for food and customer service, we invite you to be part of a team that enhances the dining experience for customers.

Responsibilities

Deliver top-notch customer support to Italian-speaking clients in the food delivery sector.
Assist customers with inquiries regarding orders, delivery times, and service offerings.
Effectively handle complaints and issues to ensure customer satisfaction.
Document customer interactions and feedback to inform improvements in service delivery.
Collaborate with the logistics and operations teams to ensure timely order fulfillment.
Stay updated on menu options, promotions, and company initiatives to provide accurate assistance.
Promote a customer-centric environment and encourage positive customer engagement.

Requirements

Fluency in Italian and English, both written and spoken.
Experience in customer service roles, particularly in the food delivery or hospitality sectors.
Strong communication and interpersonal skills with a focus on enhancing customer experience.
Proven problem-solving skills and the ability to manage stressful situations calmly.
Familiarity with customer support tools and platforms is a plus.
Ability to work efficiently in a fast-paced, remote environment.
A positive attitude and commitment to providing excellent service to customers.

Benefits