Offer summary

Qualifications:

Fluency in German and English, both written and spoken., Experience in customer service, especially with digital platforms or freelancing services., Excellent communication skills with a focus on customer satisfaction., Familiarity with customer support software and CRM systems is beneficial..

Key responsibilities:

Provide outstanding customer support to German-speaking users of our freelance platforms.

Assist users with inquiries about platform functionality, job postings, and account management.

Effectively troubleshoot and resolve customer issues and complaints.

Document customer interactions and feedback accurately in our CRM system.

Job description

Patrique Mercier Recruitment PT is excited to present an exceptional opportunity for a German Speaking Customer Support representative within our Virtual Job & Freelance Platforms Department. Upholding our motto 'With a new dawn comes your Next Job!', we specialize in connecting talented individuals with fulfilling roles across various sectors, including digital services, freelance opportunities, and remote work solutions. In this vital role, you will assist German-speaking users who are navigating our freelance platforms, ensuring they receive the support and guidance needed to maximize their experience. If you are passionate about the gig economy and have a knack for customer service, we would love to hear from you!

Responsibilities

Provide outstanding customer support to German-speaking users of our freelance platforms.
Assist users with inquiries about platform functionality, job postings, and account management.
Effectively troubleshoot and resolve customer issues and complaints.
Document customer interactions and feedback accurately in our CRM system.
Collaborate with the platform development team to suggest enhancements based on user experiences.
Stay informed about platform updates, features, and best practices to inform customers.
Encourage a supportive environment for users and promote best practices within the freelance community.

Requirements

Fluency in German and English, both written and spoken.
Experience in customer service, particularly with digital platforms or freelancing services.
Excellent communication skills and a strong focus on customer satisfaction.
Ability to effectively handle and resolve customer inquiries and issues.
Familiarity with customer support software and CRM systems is beneficial.
Strong organizational skills with the ability to manage multiple tasks efficiently.
A positive attitude and a genuine commitment to helping users succeed on the platform.

Benefits