Offer summary

Qualifications:

Fluency in German and English, both written and spoken., Proven experience in customer service, preferably within the luxury retail sector., Strong communication skills with an emphasis on customer engagement and satisfaction., Exceptional problem-solving capabilities and the ability to handle high-pressure situations gracefully..

Key responsibilities:

Offer exemplary customer support to German-speaking clients in the luxury retail sector.

Assist customers with inquiries related to products, purchasing, and service policies.

Resolve customer complaints promptly while maintaining a luxurious service experience.

Collaborate with the sales and marketing teams to address customer needs and feedback.

Job description

Patrique Mercier Recruitment PT is excited to offer a prestigious opportunity for a German Speaking Customer Support representative within the Luxury & High-End Brand Retail Department. Embodying our ethos 'With a new dawn comes your Next Job!', we specialize in connecting exceptional talent with elite brands across various sectors. In this premium role, you will provide outstanding customer support to discerning clients, ensuring their inquiries and issues are addressed with the utmost professionalism and care. If you are passionate about delivering exceptional service and have a deep understanding of luxury retail, we invite you to join our dynamic team!

Responsibilities

Offer exemplary customer support to German-speaking clients in the luxury retail sector.
Assist customers with inquiries related to products, purchasing, and service policies.
Resolve customer complaints promptly while maintaining a luxurious service experience.
Document interactions accurately and provide insights for enhancing customer interactions.
Collaborate with the sales and marketing teams to address customer needs and feedback.
Stay updated on the latest luxury product offerings and brand initiatives to give informed advice.
Foster a positive and engaging relationship with customers, ensuring brand loyalty.

Requirements

Fluency in German and English, both written and spoken.
Proven experience in customer service, preferably within the luxury retail sector.
Strong communication skills with an emphasis on customer engagement and satisfaction.
Exceptional problem-solving capabilities and the ability to handle high-pressure situations gracefully.
Familiarity with customer support software and luxury brand standards is advantageous.
Ability to work independently while maintaining a high level of productivity in a remote environment.
A passionate and polished demeanor that reflects the luxury brand values.

Benefits