Offer summary

Qualifications:

Fluency in German and English, both written and spoken., Previous experience in customer service roles, preferably in e-commerce or online platforms., Strong communication and interpersonal skills with a focus on user experience., Excellent problem-solving abilities and a proactive approach to addressing customer needs..

Key responsibilities:

Provide exceptional customer support to German-speaking users of the online auction platform.

Assist with inquiries related to auctions, bidding procedures, and account management.

Effectively resolve customer issues and complaints, ensuring a positive and satisfactory experience.

Collaborate with internal teams to relay user concerns and suggest enhancements to the platform.

Job description

Patrique Mercier Recruitment PT is excited to offer a fantastic opportunity for a German Speaking Customer Support representative for our Online Auction & Bidding Platform Department. Upholding our motto 'With a new dawn comes your Next Job!', we strive to connect talented individuals with leading companies in various sectors, including technology and e-commerce. In this dynamic role, you will assist German-speaking customers in navigating the auction platform, addressing their inquiries, and providing support throughout the bidding process. By ensuring a seamless experience for all users, you will play a crucial part in enhancing customer satisfaction and loyalty. If you have a knack for customer service and a passion for online marketplaces, we would love to hear from you!

Responsibilities

Provide exceptional customer support to German-speaking users of the online auction platform.
Assist with inquiries related to auctions, bidding procedures, and account management.
Effectively resolve customer issues and complaints, ensuring a positive and satisfactory experience.
Maintain accurate records of customer interactions and feedback for service improvements.
Collaborate with internal teams to relay user concerns and suggest enhancements to the platform.
Stay updated on platform features, terms, and policies to offer informed assistance to users.
Promote a user-friendly environment by guiding customers through the auction process.

Requirements

Fluency in German and English, both written and spoken.
Previous experience in customer service roles, preferably in e-commerce or online platforms.
Strong communication and interpersonal skills with a focus on user experience.
Excellent problem-solving abilities and a proactive approach to addressing customer needs.
Familiarity with online auction systems or similar platforms is a plus.
Ability to work effectively in a fast-paced, remote environment.
A positive attitude and dedication to providing exceptional customer service.

Benefits