Offer summary

Qualifications:

Fluency in French and English, both written and spoken., Strong communication and interpersonal skills., Experience in customer service or sales roles is preferred., Familiarity with AI tools and customer support software is a plus..

Key responsibilities:

Serve as the primary point of contact for French-speaking customers.

Assist customers through various channels including phone, email, and live chat.

Participate in the sales process from initial inquiry to after-sales support.

Collaborate with the logistics department to ensure timely order processing and delivery.

Job description

P1 Travel

As one of Europe’s largest ticketing companies, located in the Netherlands, we connect you to live events worldwide. Our name reflects our goal: to be in pole position in everything we do! We believe an event is more than just a ticket—it’s about the unforgettable experiences and lasting memories it creates. Join us as a French Customer Support Agent, located in Cape Town, South Africa and help us make these unforgettable experiences possible.

Please note: eligibility for this role requires current residency in Cape Town, South Africa.

What will you do?

As a Customer Support Agent, you will play a key role within our organization. You will be the first and only point of contact for (potential) french speaking customers. Our domain is currently available in five languages (English, Dutch, German, French and Spanish). With the international team, we make daily efforts to help our customers in the best possible way.

In this role your focus will be on the following tasks:

🚀 Customer service: mainly in English and French. With our AI tooling you will also support customers in other languages. We can be reached through various channels, including phone, email, live chat and our WhatsApp service.

🚀 Sales: you will fully participate in the sales process, from inquiry to after sales.

🚀 Customer satisfaction: we strive for the best customer satisfaction in every way possible. This means your focus will also be on monitoring our review scores and you will be involved in projects to introduce AI into our services.

🚀 Logistics: we work closely with the logistic department to ensure that orders are processed and delivered quickly and efficiently.

Required profile