Client Success Executive

📍UK Remote │ Maternity Cover - Fixed term - 9 Months

Does this sound like you?
You’re someone who thrives on building strong relationships and making things work better for everyone involved. You’re curious, resourceful, and always one step ahead - spotting challenges before they arise and finding smart ways to keep clients engaged and supported. Whether it’s a quick fix or a longer-term strategy, you’re driven by making a meaningful impact and delivering real value.

What you’ll be doing (in a nutshell):
In this role, you’ll take the lead on client engagement across our public sector accounts - ensuring they’re getting the best from our platform throughout their journey with us. You’ll support them in reaching their goals, share insights to guide their next steps, and work cross-functionally to solve problems and spot opportunities for growth.

Day-to-day you can expect to:

• Owning the relationship with key client contacts from onboarding to renewal
• Proactively guiding platform usage to keep engagement high
• Educating and empowering client admins to use self-service tools effectively
• Identifying patterns in client feedback or behaviour and acting on them
• Sharing relevant product updates and best practice tips with clients and teammates
• Keeping account data accurate so everyone’s working from the same page
• Supporting with commercial queries around invoicing, contracts, and renewals
• Helping manage potential risks by having open, honest conversations early on

To be successful, you'll have:

• Clear, confident communication skills - whether over email, phone, or in person
• Strong organisational habits, especially when managing multiple clients
• An analytical eye for trends, and confidence using data to shape decisions
• Experience building rapport and influencing stakeholders at all levels
• A willingness to get stuck in and adapt when things change
• Familiarity with tools like Outlook, Excel, and ideally a CRM platform
• A collaborative mindset and a calm, considered approach to challenges

Bonus points if you bring:

• Experience working with public sector clients or in a SaaS environment
• Previous involvement in retention, renewals, or client growth conversations
• Ideas around improving client experience through self-service or automation

Why Perkbox Vivup?

In an exciting stride forward for both organisations, employee benefits experts Perkbox and Vivup have joined forces to create a world-class benefits, wellbeing, and engagement platform.

With over two decades of combined experience, our goal is to enable more organisations to better support and engage their employees — something which has become essential in the wake of a global pandemic and a hard-hitting cost-of-living crisis.  

From enhancing access to specialist mental health services to helping staff manage the cost of everyday essentials, our combined strengths and best-in-class solutions will create a super partnership that supports employees in all areas of life, at every stage of their career, both in and out of the workplace.

As a combined entity, we can assist more employees than ever before to live and work better through our combined expertise in the public, private, SME, and corporate sectors. Today, we collectively support more than 4 million employees across 7,500 organisations through an enhanced range of benefits and engagement solutions.  Our vision is to create healthy, happy and engaged workforces by reinventing employee benefits. Together, we’re positioned to revolutionise the employee benefits landscape, driving innovation, setting new standards, and shaping the future with transformative solutions that redefine wellbeing.

The Interview Process

Our interview process involves 4 main stages:

• Application
• Short call with a member of the TA team
• 30-minute video call with Hiring Manager and one other team member
• Final Interview and task with two members of the team
  
  

Our average process takes around 2-3 weeks, but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process. If you have any specific questions ahead of this, please contact us on talent@vivup.co.uk

We’re committed to being an inclusive employer and creating a fair workplace for all. We encourage applications from candidates across all backgrounds, circumstances, ages, disabilities, ethnicities, religions or beliefs, gender identities, or sexual orientations

We're happy to offer reasonable adjustments during our hiring process. Just let us know, and we'll make it work for you. Your comfort and success matter to us!