Student Success Assistant - (HR31584DM)

Job Title: Student Success Assistant
Location: Remote (CST Time Zone)
Salary Range: up to 1500 USD

Work Schedule: Monday - Friday, 10:00 AM to 7:00 PM (CST), with potential Saturday coverage

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.

About the Company:

Sagan represents a mission-driven organization in the education space, dedicated to helping students thrive through high-quality support and engagement. The company fosters a collaborative, service-oriented environment focused on student success from enrollment through graduation.

Position Overview:

The Student Success Assistant will provide exceptional front-line support to students, ensuring a smooth and positive experience throughout their journey. This includes managing inbound support calls, resolving Level 1 tickets, and ensuring each student interaction reflects the companys commitment to care and excellence.

Key Responsibilities:

• Respond to inbound calls on the student Support Line with empathy and professionalism.
• Manage and resolve Level 1 support tickets efficiently.
• Document interactions in HubSpot and maintain accurate records.
• Collaborate with internal teams to escalate more complex issues.
• Support student success across enrollment, academic progress, and graduation milestones.

Qualifications:

• 1+ year of customer service, support, or student services experience.
• Experience with HubSpot or similar CRM platforms.
• Comfortable using Google Workspace (Docs, Gmail, Sheets, etc.).
• Attention to detail and a solutions-oriented mindset.
• Strong spoken and written English communication skills.

Nice-to-Haves:

• Exposure to learning management systems (LMS).
• Background in education, tutoring, edtech, or academic support.

Resume Submission Guidelines:

💡To help us review your application efficiently, please submit your resume in text-based PDF format only.

🔸Avoid uploading scanned documents, image files (JPG/PNG), or Word documents (DOC/DOCX) format to prevent your application from being overlooked.

📍Important: For timely processing, both your resume and introductory video must be submitted in English.