IT Operations Lead

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

5+ years of experience in IT support or operations, with 2 years in a leadership role., Strong technical knowledge of Microsoft 365 and Azure AD., Experience with ITIL processes and service management frameworks, certification preferred., Excellent troubleshooting and communication skills..

Key responsibilities:

  • Act as the senior escalation point for complex technical issues.
  • Lead and mentor the technical support team, providing guidance and training.
  • Manage IT operational projects, including cloud migrations and system upgrades.
  • Collaborate with business units to ensure IT services align with organizational objectives.

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Job description

PLEASE SUBMIT YOUR CV IN ENGLISH
IT Operations Lead

Location: Remote
Reports to: Director of Information Technology
Employment Type: Full-time

Position Summary
The IT Operations Lead will serve as the primary technical escalation point for our IT support team and lead operational IT projects across a predominantly cloud-based Microsoft 365 infrastructure. This role combines hands-on technical troubleshooting with leadership in process improvement, project delivery, and team mentorship. The ideal candidate brings strong technical acumen, experience with ITIL best practices, and a collaborative, service-oriented mindset.

Key Responsibilities
  • Act as the senior escalation point for complex technical issues impacting users, cloud services, and operational systems.
  • Lead and mentor the technical support team, providing guidance, training, and performance feedback.
  • Manage and deliver IT operational projects, including cloud migrations, system upgrades, and process improvements.
  • Oversee day-to-day IT operations: service desk, user support, incident management, and change management.
  • Collaborate with business units to understand requirements and ensure IT services align with organizational objectives.
  • Develop, document, and enforce IT policies, procedures, and standards, with a focus on ITIL and continuous improvement.
  • Monitor and report on key IT service metrics, identifying trends and recommending solutions.
  • Ensure the security, integrity, and high availability of cloud-based infrastructure and data.
  • Coordinate with vendors and external partners for support, procurement, and project delivery.
  • Participate in on-call rotation and respond to critical incidents as needed.

Qualifications
  • 5+ years of experience in IT support, operations, or systems administration roles, with at least 2 years in a team lead or escalation capacity.
  • Strong technical knowledge of Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive), Azure AD, and cloud-based IT environments.
  • Experience with ITIL processes and service management frameworks (certification preferred).
  • Demonstrated ability to lead IT projects from conception to completion.
  • Solid understanding of networking, security best practices, and identity management.
  • Excellent troubleshooting, analytical, and problem-solving skills.
  • Strong interpersonal and communication skills; able to translate technical concepts to non-technical audiences.
  • Experience in oil and gas or other industrial sectors is a plus.
  • Relevant technical certifications (e.g., Microsoft, ITIL, CompTIA, etc.) are highly desirable.

Preferred Skills
  • Experience with automation, scripting (PowerShell), or process optimization.
  • Exposure to hybrid cloud environments and integration with legacy systems.
  • Familiarity with compliance requirements relevant to oil and gas or regulated industries.

This is a remote/telecommute position.
 

Required profile

Experience

Industry :
Education
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Analytical Skills
  • Team Leadership
  • Communication
  • Problem Solving

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