Guest Services Associate - PT (NR)

Description

Position Title: Guest Services Associate

Reports to: Guest Services Manager

Type: Part-time, non-exempt position

Schedule: We currently have part-time positions available for individuals seeking 15-20 hours a week. 

Minimum starting hourly rate: $12.00

Scott Family Amazeum Overview

The Scott Family Amazeum is a hands-on, interactive museum in Northwest Arkansas and recognized as a 501 (c)(3) non-profit organization. We create a fun environment where risk taking, imagining, problem solving, discovery, collaboration, and exploration bring children and adults together to learn and grow.

Core Purpose:  The Amazeum exists to spark and nurture the curious and creative spirit in all of us.

Through experiences with the Amazeum, individuals and the community are engaged in building relationships and developing identities as creative, curious, and innovative shapers for the region. Learning at the Amazeum is an active, playful exploration that inspires curiosity. It is rooted in inquiry-based discovery and involves an element of risk. Hands-on learning opportunities allow guests to exercise critical thinking in the context of play.

 The Amazeum facility includes approximately 50,000 square feet of indoor space and one acre of outdoor exhibition and activity space. The museum is located at the intersection of Museum Way and J Street in Bentonville, AR.

Position Summary:

Guest Services Associates at the Scott Family Amazeum provide excellent service to all Amazeum guests, ensuring a positive, fun, safe, and memorable experience. Individuals in this position will welcome guests, inform them of museum experiences and programs, and sell tickets and memberships. The ideal candidate will have a passion for powerful guest experiences and enjoy working with people of all ages and backgrounds.

Essential Functions

• Provide excellent customer service for Amazeum guests, members, donors, and museum staff in-person and over the phone
• Proactively and warmly welcomes guests, responds to questions, and offers guidance.
• Exhibits critical thinking skills by anticipating guest and member issues and proactively takes ownership to solve issues and address needs.
• Relays information to guests about current and future Amazeum programs
• Effectively operate ticketing system in accordance with established procedures, selling daily and advance admission and memberships
• Validates membership cards and pre-purchased tickets for admission
• Accurately processes cash, check, and credit card transactions, balancing their own cash drawer at the end of each shift
• Actively promote membership, sign up new and renewing members, and troubleshoot common membership issues including lost cards, contact information updates, and upgrades
• Return phone calls as necessary to resolve outstanding questions.
• Assist with procedures including, but not limited to, lost and found items, injuries, and lost guests
• Facilitates welcome spiels  and checks-in birthday celebrations as well as field trip and group visits
• Perform routine office tasks as needed (e.g. separating coupons, filing, copying, data entry, etc.)
• Maintain a continuous lookout for safety hazards, assisting with evacuations and procedures if required in case of an emergency
• Communicate and work in a team manner with coworkers to ensure a smooth operation.
• Maintain appearance and functionality of workstations, guest queues, ticketing areas, and related spaces, ensuring that all materials and information displayed are current and well stocked
• Conducts light daily cleaning tasks to maintain a clean and safe experience
• Work in the museum store, Curiosity Corner, as needed, processing store transactions, stocking inventory, and tidying displays
• Establishes and maintains collaborative interdepartmental relationships
• Assist with Guest Services oriented tasks during special events
• Work extended schedule during peak periods as needed
• Represents the Amazeum in a professional manner at all times including adherence to department standards
• Perform additional duties as required

 General Duties:

The responsibilities listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The Amazeum reserves the right to revise or change position duties and responsibilities as necessary to accommodate changing organizational needs.

Qualifications

Minimum Requirements

• 16+ years of age at the time of hire
• High School diploma or GED OR working towards one
• Good command of general computer applications and basic math skills
• Ability to lean into new technology as assigned
• Ability to be punctual
• Demonstrated attention to detail and accuracy
• Excellent communication skills

All applicants must be able to:

• Provide the necessary documentation to prove that you are a U.S. citizen, permanent resident, or a foreign national with authorization to work in the United States
• Complete and pass a background check

Physical Demands

• Ability to move freely throughout the museum for extended periods of time (up to 8 hours), including standing, walking, bending, stooping, and reaching.
• Ability to operate a computer, tablet, or point-of-sale system using hands and fingers with precision.
• Ability to lift and carry up to 25 pounds occasionally (e.g., boxes of supplies, signage, or retail merchandise).
• Ability to see and read digital screens, printed materials, and interpret verbal instructions in environments with varying levels of lighting and noise.
• Ability to speak clearly and professionally with guests and team members in a busy, fast-paced environment.
• Ability to work in indoor and outdoor conditions, sometimes exposed to heat, cold, or humidity. Occasional exposure to moderate noise levels from guest activity, music, or special events.
• Ability to remain on your feet and interact actively with guests throughout your shift with scheduled breaks.

 Preferred Qualifications

• Availability to work both Saturday and Sunday as a permanent shift
• 6+ months of cashier service experience
• 6+ months of customer service experience
• Availability to work on Wednesday evenings
• Experience with point of sale systems and/or databases
• Bilingual

How to apply

Submit your completed Amazeum application, your resume and cover letter, via the Amazeum Career Portal.