Payments Operations Manager

Description

About Inhabit

Inhabit operates a unique collective of tech-forward companies serving the residential and short-term rental industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and short-term rental markets and delivers products built to empower them, their investors, and communities. Come help build the company you want to Inhabit. To learn more, visit inhabit.com. 

Job Description

As an Operations Manager in the Payments Division of Inhabit, you will be responsible for overseeing the entire lifecycle of compliance and back-end payment processing functions, while working amongst diverse teams, managing stakeholder expectations and remaining aligned with the strategy, commitments and goals of the organization. The role requires a unique blend of communication skills, project management expertise and an operational mindset. This role will focus on payments industry processing and compliance related functions.

What You’ll Do (Functions & Responsibilities)             

• Drive key compliance initiatives within the Payments Division by coordinating project plans across multiple business units and departments.
• Manage payments and compliance-related projects, including audits, PCI compliance, tax reporting, regulatory requirements, and partner program implementations.
• Schedule and facilitate team meetings to track updates, ensuring milestones and deliverables are met on time.
• Collaborate with partners on projects that impact their portfolios, providing guidance and support to maintain alignment with company objectives.
• Communicate effectively through emails, documentation, and meetings to ensure internal teams, partners, and clients are well-informed and trained on relevant changes and new products.
• Work closely with senior management to define project scopes, establish priorities, and drive timely completion.
• Develop and maintain strong vendor relationships, engaging with them as needed to support ongoing projects.
• Oversee and assist with the review of vendor agreements, client contracts, and other key documents to ensure compliance and alignment with company policies.
• Support accounting functions by assisting in the process of tracking and collecting aged invoices, working closely with internal teams and external partners to ensure timely resolution of outstanding balances.
• Collaborate with internal teams and external stakeholders in the debt repayment industry to ensure success of our repayment solutions, driving efficiency and compliance while optimizing performance.

Qualifications

What We’re Looking For (Minimum qualifications)

• Proficiency with Microsoft Suite (MS Project, Word, Excel, PowerPoint, Outlook/Teams, SharePoint), Adobe Acrobat and Asana.
• Effective presentation skills for delivery to all levels of the organization including project teams, business users, stakeholders and senior level executives.
• Adept at leading and motivating teams, facilitating collaboration and managing diverse personalities.
• Ability to align communication to various levels of the organization and business partners, including project teams, business users, stakeholders and senior level executives.
• Inclined to take initiative to identify and address problems as they are discovered.
• Effectively able to balance multiple projects of various levels of complexity and priorities with many tasks and varying number of resources.
• Experience identifying and tracking project risks/issues to develop mitigation plans early in the project to maintain project scope and on-time delivery.
• Excellent written and verbal communication skills to effectively interact with all levels of organization, banks and vendors.
• Adaptability and problem-solving skills to main control of projects.
• Strong attention to details and deadlines.

Requirements

• 5+ years’ experience in an operational role
• Experience working in FinTech industry, SaaS or compliance role is preferred
• College degree preferred

Type

• Full-time, Salaried position

Location

• North Atlanta, 3009 (Hybrid)

Benefits Include

• Competitive Pay
• Health Insurance: Medical, Dental, Vision and Prescription Plans
• Health Savings Accounts
• Flexible Spending Account
• Dependent Flexible Spending Account
• Critical Illness
• Accident
• 401k Plan with discretionary company match
• Short- and Long-Term Disability
• Company Paid $25,000.00 life insurance
• Supplemental Life and AD&D Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Paid Volunteer Time
• Inhabit Employee Discount Programs

Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.