Offer summary

Qualifications:

Bachelor’s degree from an accredited college or university., Experience with FAFSA and financial aid, and college-and-career counseling., Strong written communication skills, adaptable for different audiences., Proficiency in Google Suite, Microsoft Office Suite, and Zoom..

Key responsibilities:

Conduct outreach and track progress of students using customer support systems.

Provide 1:1 virtual support for FAFSA completion and assist with college enrollment processes.

Analyze data to identify students needing intervention and monitor their progress.

Engage with families to ensure understanding of financial aid and troubleshoot challenges.

Job description

As a FAFSA Fellow, you will be an integral part of iMentor’s Program and Partner Success team, which plays a crucial role in supporting students, mentors, and partners. Fellows will connect with and support the transition of 12th grade students into college with the goal of preventing “summer melt” – the phenomenon where students who have been accepted into and intend to enroll in college in the fall, fail to matriculate. This role requires adaptability, empathy, and flexibility as students’ needs and circumstances change. This is a remote, part-time, temporary role for the months of July and August.

Distribution of Work

FAFSA & General Enrollment Support (50%)

Data Tracking and Analysis (20%)

Team Collaboration (15%)

Other duties as assigned to support FAFSA completion (15%)

Detailed Responsibilities

Leveraging iMentor’s customer support systems to conduct outreach, track progress, and follow up around student challenges

Utilize multiple methods of communication with students such as text, email, video chat, etc.

Provide 1:1 virtual support for FAFSA completion, submission, and verification

Assist with college selection and enrollment processes

Engage with families when necessary to ensure understanding of financial aid and completion

Analyze data to identify students who would benefit from intervention and support

Track interventions and monitor student progress

Use data to drive decision-making and improve support strategies if needed

Participate in onboarding training and weekly check-ins with manager

Troubleshoot financial aid challenges with student and institutional financial aid staff

Qualifications

Bachelor’s degree from an accredited college or university

Experience with FAFSA and financial aid, college-and-career counseling, positive youth development practices, and progressive project management responsibilities

Experience supporting first-generation college students

Strong written communication skills, with the ability to adapt messaging for different audiences.

Familiarity with customer success software (Zendesk) or willingness to learn

Passion for education equity, mentorship, and college persistence, with a strong interest in social-emotional development.

Familiarity with one or more of the post-secondary landscapes in Baltimore, Chicago, and New York City

Proficiency in Google Suite, Microsoft Office Suite and Zoom

Compensation & Logistics

Compensation rate of $28.85/hour before taxes and other deductions

This is a part-time role, up to 28 hours per week

This is a seasonal role beginning July 1st and ending August 31st.

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