Foundation Operations Manager

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 53,000 compassionate caregivers across 12 states. We’re looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you.

Job Summary:
Join a mission-driven team making a meaningful impact in communities across the country.

The Help at Home Community Foundation is seeking a Foundation Operations Manager to serve as the operational backbone of our growing foundation. This role is key to ensuring our strategic and philanthropic efforts run smoothly and effectively. As Foundation Operations Manager, you’ll own and drive all core systems, processes, reporting, and contract management functions that support the Foundation’s mission. From coordinating programs and managing grant tracking, to supporting fundraising, donor engagement, and community outreach events—you’ll help power both the day-to-day and long-term success of our work.

This is a highly autonomous, individual contributor role, ideal for someone with nonprofit and systems experience who thrives in a fast-paced, purpose-driven environment. We’re looking for a proactive problem-solver with strong technical capabilities, operational savvy, and a passion for creating positive change.

**This is a remote position with travel expectations to community and fundraising events once or twice a quarter.

 Essential Duties and Responsibilities:

• Own and continuously improve core Foundation systems, processes, policies, and reporting mechanisms.
• Manage internal systems that support program execution, data tracking, and strategic reporting.
• Implement tools and workflows that drive organizational efficiency, compliance, and scalability.

• Oversee fundraising activities, including donor management, CRM oversight, campaign logistics, and high-quality stewardship efforts.
• Develop and maintain templates, tools, and reports that support donor engagement and revenue tracking.
• Collaborate on donor engagement strategies and fundraising communications.

• Own the end-to-end process for maintaining, organizing, and updating all contracts related to Foundation initiatives, partners, and vendors.
• Ensure contract compliance, renewal timelines, and document accuracy in coordination with legal and operational stakeholders.
• Maintain policies and governance documentation across all arms of the Foundation.

• Track grant opportunities, preparing applications, and managing submission deadlines.
• Report on grants and donations, aligning with internal and external compliance standards.
• Deliver timely metrics and documentation to stakeholders, funders, and auditors. 

• Lead logistics and operations for Foundation programs and community events.
• Serve as a point of contact for internal stakeholders and community partners involved in Foundation programs.
• Support volunteer and community engagement initiatives, including event coordination and impact tracking.

• Proven ability to manage and own complex projects and systems with a high level of accountability.
• Strong organizational, analytical, and communication skills; able to translate vision into action.
• Proficiency in Microsoft Office Suite, project management tools, and donor databases (e.g., Donor Perfect, Submittable).
• Ability to create structure and clarity in ambiguous or evolving situations.
• Demonstrated experience working within nonprofit organizations or philanthropic foundations.
• Excellent interpersonal skills.
• Ability to build collaborative relationships.

Education and Experience:

• Bachelor's degree in nonprofit management, public administration, business, or related field strongly preferred. High School Diploma or GED required.
• Minimum of three (3) – five (5) years of experience in nonprofit operations, development, or program management roles.
• Experience with cross-functional coordination and stakeholder communication at various organizational levels.
• Preferred experience:
  • Experience in nonprofit operations, fundraising strategy, or grants management.
  • Familiarity with home care, healthcare, or public health nonprofit environments.
  • Experience in creating, managing, and improving internal processes and systems.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Ability to travel 10% of time; may fluctuate based on business needs

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer

Salary Range:
$75,000 - $85,000

Benefits:

• Direct deposit
• Healthcare, dental, and vision insurance
• Paid time off and parental leave
• 401k
• Ongoing, in-depth training opportunities
• Meaningful work with clients who need your help
• Career growth and experience with an industry leader with 40+years of history in a high-demand field

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Data Security and Privacy Statement

At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.

We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.

Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.