Offer summary

Qualifications:

Bachelor's degree in Accounting or related field preferred., Minimum of 2 years experience in accounts receivable or similar role., Strong knowledge of invoicing and debt collection processes., Excellent communication and client support skills..

Key responsibilities:

Manage subscription renewals, payment collections, and invoicing.

Handle client inquiries regarding billing and subscription modifications.

Collaborate with finance and sales teams to maintain accurate records and reports.

Process partner commissions and manage debt collection efforts.

Job description

This is a remote position.

Role Overview

The Accounts Receivable Officer is responsible for managing subscription renewals, payment collections, invoicing, and handling partner commissions. The role also includes managing sales and revenue reports, processing service changes, and coordinating with relevant teams and clients to ensure account status and project timelines are properly handled.

Key Responsibilities:

Service Agreements

Subscription Renewal Reminders: Ensure all clients are well informed about upcoming subscription renewals and any changes to their rate plan through timely notifications.

Familiarity with Subscription Terms and Conditions: Knowledgeable on the service agreement terms and conditions to support client enquiries.

Subscription Management

Invoicing for New Products or Services: Manage the invoicing process for newly quoted products, services, or resources.

Client Support for Billing Inquiries: Handle customer inquiries regarding billing in a professional and timely manner.

Process Service Upgrades, Downgrades, and Cancellations: Handle requests for subscription modifications and ensure accurate implementation.

Coordinate with Relevant Teams for Account Suspensions: Ensure that cancelled or inactive accounts are suspended in coordination with relevant teams.

Familiarity with Pricing and Subscription Plans: Knowledgeable on the available subscription plans to support client enquiries.

Respond and Coordinate with Relevant Teams to Manage Subscription-Related Tickets and Phone Enquiries: Manage subscription-related tickets submitted through the helpdesk, ensuring timely and accurate responses in accordance with SLAs.

Identify and Escalate Systemic Issues: Identify recurring or systemic subscription-related issues and escalate them to senior management for resolution.

Debt Collection

Debt Collection: Manage the debt collection process, starting with daily payment reminders and working with third-party recovery partners for overdue accounts when necessary.

Partner Program

Process Partner Commissions: Complete statements of accounts, request invoices from partners, and coordinate with the accounts team for commission payouts.

Reporting

Collaborate with Finance and Sales: Work closely with the Finance Team on billing and debt collection, and support the Sales Team with product and resource quotations.

Record Keeping and Reporting: Maintain accurate subscription, billing, and commission records, and provide reports on renewal rates, overdue payments, and commission status.

Manage Sales and Revenue Reports: Create and manage comprehensive sales and revenue reports to support business decisions.

Prepare Revenue and Subscription Reports: Generate and submit detailed reports related to revenue and subscriptions for internal analysis and review.

Excess Usage Report: Generate monthly reports for Excess Enrollments, Excess Active Users, Excess Storage, and AI-Grading.

After Sales Support for Training Resources Group:

Resource Licensing and Invoicing: Manage the license issuance process and ensure timely invoicing to clients, maintaining accurate records of transactions.

Update Order Sheets to Check Payment Status: Regularly update order sheets to monitor payments and ensure that any outstanding invoices are addressed promptly and effectively.

Sending of eLearning or Digital Updates to Clients: Distribute eLearning materials and digital updates to clients to keep them informed of new features, changes, or resources related to their subscriptions.

Client Coordination for Documentation Submission: Send a follow-up with clients regarding the submission of the required documents to start the System Build project.