Director, Technical Program Management

POSITION SUMMARY

Reporting to the Vice President of Engagement Platform Engineering, the Director of Technical Program Management will spearhead the enterprise-wide rollout of Sony’s Engagement Platform across multiple business units. This platform leverages foundational technologies from Sony Interactive Entertainment (SIE) and other internal teams to deliver shared capabilities in digital commerce, personalization, account & identity services, and developer enablement. The Director will lead a team of Technical Program Managers and work closely with engineering directors and Sony’s Digital Transformation (DX) organization to ensure these platform capabilities are successfully integrated and adopted across Sony Electronics, Sony Pictures, Sony Sports, and other operating companies. This is a high-impact, cross-functional role requiring strategic vision, excellent stakeholder management, and a metrics-driven approach to deliver platform innovation and scalability on a global enterprise scale. 

JOB RESPONSIBILITIES 

• Team Leadership: Build, manage, and mentor a high-performing team of Technical Program Managers, providing guidance and support to drive successful program execution and grow the TPM function. 

• Enterprise Program Delivery: Lead the planning and execution of complex, cross-functional programs that implement the Engagement Platform across Sony’s operating companies, from initial requirements through launch and operational handoff. Ensure on-time delivery of program milestones and alignment with business goals. 

• Cross-Functional Collaboration: Partner closely with engineering directors, product managers, and Sony’s DX (Digital Transformation) organization to align platform initiatives with business needs, coordinate resources, and remove roadblocks. Foster collaboration across software engineering, product, design, and business teams to achieve unified outcomes. 

• Stakeholder Engagement: Serve as the primary liaison for program stakeholders across various Sony businesses (Electronics, Pictures, Sports, etc.), establishing trust and ensuring clear communication. Drive stakeholder alignment by regularly communicating vision, status, risks, and changes, and obtain buy-in on key decisions and priorities. 

• Strategic Execution: Translate high-level strategic objectives into detailed program roadmaps and execution plans. Work with senior leadership to prioritize initiatives and adjust program scope or resources as needed to meet evolving strategic goals. Ensure each program supports Sony’s broader digital transformation and engagement strategy. 

• Technology Adoption & Integration: Champion the adoption of core platform technologies (e.g. commerce services, personalization engines, account/identity systems) within each business unit, tailoring rollout plans to each organization’s needs. Ensure seamless integration of new platform features into existing systems and processes, maximizing utilization of the platform’s capabilities. 

• Developer Ecosystem Enablement: Drive initiatives to enhance developer enablement as part of the platform. Oversee the establishment of developer portals, APIs, and integration tools, providing Sony’s internal teams and third-party developers with the resources needed to build on the Engagement Platform. By fostering a thriving developer ecosystem, accelerate third-party integrations and extend platform value across Sony’s products and services. 

• Metrics & Reporting: Define clear metrics and Key Performance Indicators (KPIs) to measure program success and platform adoption (e.g. integration completion rates, user adoption, performance improvements). Track progress rigorously and use data to drive decisions and continuous improvement. Provide regular program updates and dashboards to executive leadership, ensuring transparency through status reports, business reviews, and executive-level presentations on program outcomes. 

• Program Governance: Establish strong program governance and operating rhythms for all initiatives. Implement best practices for risk management, change control, and issue resolution across programs. Proactively identify and mitigate technical and scheduling risks throughout the program lifecycle, ensuring accountability and course-correcting when necessary. 

• Process Improvement & Agile Practices: Promote modern development and program management practices to improve efficiency and delivery predictability. Champion Agile/Scrum methodologies and scaled frameworks (e.g. SAFe) to coordinate work across multiple teams, while continuously refining processes to improve collaboration, quality, and speed. Lead post-mortems and retrospectives to learn from each initiative and institutionalize best practices for future programs. 

• Platform Scalability & Compliance: Work closely with engineering teams to ensure that platform integration projects meet Sony’s standards for performance, scalability, security, and compliance. Coordinate with InfoSec, Privacy, and Compliance teams (as needed) to manage data governance and regulatory requirements, especially for shared services like payments and identity. Support the platform’s ability to scale reliably to millions of users across global markets. 

• Honesty, trustworthiness and ethical conduct are material requirements for the responsibilities outlined above

• Experience: 10+ years of experience in technical program management (or related roles in software engineering/project management), including full program lifecycle management from planning through launch in large-scale tech environments. At least 5 years of experience in a leadership capacity managing program managers or large cross-functional teams. Proven track record of delivering complex technology initiatives on time and within scope in an enterprise setting. 

• Technical Acumen: Strong technical background and understanding of modern cloud infrastructure and architectures (AWS, Azure, GCP) and scalable systems. Familiarity with microservices, APIs, and enterprise integration patterns is required. Ability to engage deeply with engineering teams and identify technical risks or trade-offs during program execution. 

• Program Management Skills: Demonstrated expertise in coordinating cross-functional programs and managing dependencies across multiple teams and business units. Exceptional skills in project planning, timeline and risk management, and problem-solving. Able to handle multiple concurrent programs and priorities effectively. 

• Stakeholder & Communication Skills: Outstanding communication and interpersonal abilities. Proven experience in stakeholder alignment and managing executive stakeholder relationships. Comfortable presenting program strategies, status, and results to C-level and senior leadership, with an ability to translate complex technical details into business context for decision-makers. 

• Agile and Delivery Expertise: Deep knowledge of Agile software development practices and frameworks (Scrum/Kanban) and familiarity with Scaled Agile Framework (SAFe) for coordinating large programs. Ability to drive agile ceremonies at the program level and ensure teams are iterating effectively toward delivery. Experience instituting process improvements and best practices that enhance team collaboration and delivery speed. 

• Leadership & Team Management: Strong people leadership skills with experience building and mentoring high-performing teams. Ability to inspire, coach, and develop talent in a fast-paced environment. Exhibits a collaborative, inclusive leadership style that empowers team members and promotes accountability and innovation. 

• Education: Bachelor’s degree in Computer Science, Engineering, or a related field is required. (Master’s degree or MBA is a plus.) 

Preferred Skills 

• Domain Knowledge: Familiarity with digital commerce platforms, payment systems, personalization/recommendation systems, and account & identity management in a consumer-facing environment. Experience driving programs in areas like e-commerce, subscription services, or customer identity is highly beneficial. 

• Enterprise Integration Experience: Prior experience leading digital transformation or technology rollout initiatives across multiple business units or divisions in a global company. Understanding of the challenges in unifying platforms across diverse organizational contexts, and ability to devise adoption strategies for enterprise-wide platforms. 

• Developer Platform Experience: Knowledge of developer ecosystems or platform-as-a-service models is a plus. Experience with establishing developer portals, SDKs/API programs, or running developer outreach/enablement initiatives will be advantageous in supporting Sony’s developer-focused platform goals. 

• Metrics and Data-Driven Mindset: Skills in data analysis and defining KPIs for large programs. Ability to leverage business intelligence tools or dashboards to communicate progress and impact. Experience with OKRs or similar goal-setting frameworks for driving accountability is a plus. 

• Certifications: Professional certifications such as PMP, PgMP, or Agile/SAFe certifications (e.g. Certified Scrum Master, SAFe Program Consultant) are a plus, indicating formal training in program management and agile practices. 

• Global & Industry Experience: Experience working in a global team environment with distributed stakeholders. Comfort navigating a multicultural organization and willingness to travel periodically. Prior exposure to the entertainment, gaming, or electronics industry can be helpful in understanding Sony’s business context, though not required. 

The anticipated annual base salary for this position is $220,000 to $270,000. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.  

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SCA will consider qualified applicants with arrest or conviction records in accordance with applicable law.