Solution Strategist – ServiceNow (Public Sector & WOG Initiatives)

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Summary

We are looking for a highly experienced and visionary Solution Strategist to join our ServiceNow Solution Consulting team, with a focus on driving Whole-of-Government (WOG) initiatives and Public Sector transformation efforts in Singapore. This individual will play a pivotal role in shaping digital transformation journeys across multiple government agencies and sectors, co-creating innovative ServiceNow-based solutions that align with strategic national initiatives.

The ideal candidate is a business-savvy technologist with a strong architectural background, deep understanding of ServiceNow capabilities, and experience in presales and solution consulting. You will collaborate closely with public sector stakeholders, internal teams, and ServiceNow product management to ensure our solutions deliver real, measurable impact.

Key Responsibilities

1. Strategy & Thought Leadership

• Lead and drive ServiceNow strategy for WOG initiatives, supporting Singapore’s Smart Nation and public sector digital transformation goals.
• Serve as a trusted advisor to senior government stakeholders, interpreting their challenges into solution opportunities using ServiceNow.
• Represent ServiceNow in public forums, workshops, and strategic discussions as a thought leader in government digital services.

2. Public Sector Engagement

• Understand the unique regulatory, compliance, security, and operational needs of Singapore’s public sector.
• Act as a liaison between government agencies and ServiceNow’s internal teams to ensure alignment on deliverables, timelines, and outcomes.
• Drive cross-agency collaboration to identify reusable solutions, blueprints, and frameworks.

3. Solution Architecture & Technical Leadership

• Lead the design of innovative, scalable, and secure ServiceNow solutions tailored for the public sector.
• Collaborate with technical architects, developers, and delivery teams to ensure the feasibility and alignment of proposed solutions.
• Conduct solution workshops and high-level architecture reviews with customers and partners.

4. Co-Creation & Product Alignment

• Work closely with the ServiceNow Product Management team to influence roadmap decisions with feedback from Singapore’s government ecosystem.
• Lead co-creation workshops and innovation sprints with agencies to prototype and pilot new capabilities.
• Contribute to the development of industry-specific solution accelerators and best practices.

5. Presales & Deal Support

• Partner with the sales and solution consulting teams to provide domain and solution expertise throughout the sales cycle.
• Deliver compelling presentations, demos, and proof-of-concept engagements that align technical capabilities with business objectives.
• Respond to RFPs and RFIs with tailored solution architectures and value propositions.

Key Qualifications

Education & Experience

• Bachelor’s or Master’s degree in Computer Science, Engineering, Information Systems, or related field.
• 10+ years of experience in solution architecture, presales, or digital transformation roles.
• Proven track record of engaging with public sector clients, ideally in Singapore or ASEAN region.

Technical Expertise

• Strong background in ServiceNow architecture, platform capabilities, and integration approaches.
• Experience with enterprise architecture methodologies (e.g., TOGAF) and government frameworks (e.g., IM8, D-Gov).
• Knowledge of ITSM, ITOM, CSM, App Engine, or industry-specific ServiceNow solutions.
• Understanding of security, privacy, and data governance in public sector environments.

Business & Interpersonal Skills

• Strong business acumen and the ability to translate government needs into technical solutions.
• Excellent communication, presentation, and stakeholder engagement skills.
• Ability to operate at both strategic and tactical levels, influencing senior leaders while supporting delivery teams.
• Experience in collaborative solution development, design thinking, and agile methodologies.

Preferred Qualifications

• Familiarity with Singapore’s GovTech initiatives, such as GCC, CODEX, or the Digital Government Blueprint.
• Experience working with ecosystem partners (SI, ISV, GSI) on joint government transformation projects.

Why Join Us?

This is a unique opportunity to be at the forefront of public sector transformation in one of the world’s most digitally advanced nations. As a Solution Strategist, you’ll shape the future of digital government in Singapore and work with visionary leaders across agencies and industries. Join us in making a real difference for citizens and communities.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.